BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (SPANISH)

OSP LP•Las Vegas, NV

29d

About The Position

The Customer Service Representative (“CSR”) assists AmeriNat borrowers from across the United States and Puerto Rico through phone, email, physical mail and chat assistance. The CSR will answer questions and provide assistance relating to mortgage and other loans, including answering online banking questions.

Requirements

High School diploma or equivalent.
1-2 years call center and/or mortgage loan servicing experience a plus.
Excellent customer service/communication skills with an emphasis on professionalism.
Knowledge of MS Windows, Outlook, Word and Excel is required.
Strong oral skills to effectively communicate professionally with clients, borrowers, and staff of various levels.
Must be able to multi-task in a fast-paced environment.
Strong organizational and follow-up skills with the ability to prioritize.
Bilingual (English and Spanish).
Strong comfort level with technology, including ability to adapt to new systems quickly and easily. Thorough knowledge of and comfort with the Microsoft office suite applications.

Nice To Haves

1-2 years call center and/or mortgage loan servicing experience a plus.

Responsibilities

Handle incoming customer service inquiries.
Assist borrowers with website access and questions.
Deliver exceptional service to external and internal customers.
Process borrower check-by-phone requests.
Respond to borrower correspondence & requests (regular mail, lockbox, website, emails, etc.).
Respond to inter-office requests for information on loans.
Process department incoming mail and faxes.
Log and respond to Qualified Written Requests.
Adhere to timelines established based on the customer needs and department workflow.
Other duties as assigned.