Bilingual Customer Service Rep (French-English)

Bosch Group • Itasca, IL

3h • $20 - $21 • Onsite

About The Position

Position Summary: Roadside Protect is committed to delivering the best emergency roadside assistance experience for our customers. The best experience means a satisfied customer who has their emergency situation handled efficiently and timely by an understanding and empathetic team. The Bilingual Customer Service Representative (French-English) is responsible for coordinating emergency assistance services of our clients while working in a team environment. This position is expected to provide excellent customer service and consist primarily of phone work in a call center atmosphere. This is a full time, onsite position. General Position Responsibilities: In detail, the general tasks, and objectives of this position are: Answer inbound calls; and provide solutions to customers and clients Document actions by completing forms, reports, logs, and records Maintain a high morale within team Obtain situational information by ascertaining the nature of the problem, implement correct course of action Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills in both French and English
• Punctuality, organizational skills, and ability to prioritize and multi-task
• Work well under pressure and stressful situations; exhibit emotional control
• Intermediate skills in MS Word, MS Excel, MS Outlook; Internet savvy
• Work comfortably on a computer with accurate typing skills of 40 wpm
• Attention to detail and accuracy
• Professionalism in dealing with both internal and external contacts required
• Strong team player with ability to interact with all levels of staff in the company
• Self-starter; takes ownership of his/her work product
• Prolonged periods of sitting at a desk and working on a computer.
• Applicants must be 18 years or older

Nice To Haves

• Prior dispatching experience is a plus

Responsibilities

• Answer inbound calls; and provide solutions to customers and clients
• Document actions by completing forms, reports, logs, and records
• Maintain a high morale within team
• Obtain situational information by ascertaining the nature of the problem, implement correct course of action
• Resolve incoming calls by following standard operating procedures; obtain pertinent information; make corrective actions

Benefits

• The chance to make a real impact thru opportunities for professional growth and continuous learning.
• Our people are what make us remarkable. This is why we recognize our associates’ contribution with attractive benefits including a generous 401k match.
• A collaborative, dynamic and international work environment
• We are conveniently located with easy highway access, onsite gym and massage chairs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees