BILINGUAL-CUSTOMER INFORMATION OPERATOR (Bilingual Skills)

MARTA • Atlanta, GA

5d • $18

About The Position

THIS POSTING IS TO FILL THE CURRENT VACANCY AND TO ESTABLISH AN ELIGIBILITY LIST
TO FILL ANY FUTURE VACANCIES THAT MAY OCCUR IN THE NEXT 6 MONTHS

EDUCATION and/or EXPERIENCE -Bilingual skills

High school diploma or equivalent and two years minimum customer service
experience. Strong written, grammar, spelling and data processing skills are
required. Must possess ability to utilize a personal computer and have
proficient data entry/keyboarding skills. Must have a knowledge of MARTA service
area (metro Atlanta), including familiarity with the names of streets, location
of hospitals, schools, universities, governmental agencies (city, state and
federal) and major businesses. Ability to read maps is required. Bilingual
skills may be preferred in order to meet specific bilingual staffing needs.
Skills evaluations may be administered.

INTERVIEW SELECTION PROCESS: The selection process may include one or more
components to demonstrate applicants’ knowledge, skills and abilities in job
related areas. These may include exercises such as practical demonstrations,
written communications, oral interviews and/or competency
assessments

Requirements

• Bilingual skills
• High school diploma or equivalent
• Two years minimum customer service experience
• Strong written, grammar, spelling and data processing skills
• Ability to utilize a personal computer
• Proficient data entry/keyboarding skills
• Knowledge of MARTA service area (metro Atlanta), including familiarity with the names of streets, location of hospitals, schools, universities, governmental agencies (city, state and federal) and major businesses
• Ability to read maps
• Must be able to work weekends, holidays and evening hours as needed

Nice To Haves

• Bilingual skills may be preferred in order to meet specific bilingual staffing needs.

Responsibilities

• Bilingual skills - Answers telephone calls utilizing a computerized software application - "Trapeze Info Agent, provides MARTA customers with accurate route, trip and schedule information and assist MARTA riders in getting from one point to another by bus, rail and Streetcar.
• Provides other customer services or directs customers to other sources and departments for requested information.
• Provides driving instructions from major highways/interstates to MARTA rail stations.
• Provides MARTA customers with telephone numbers for connecting services to Clayton, Cobb and Gwinnett counties.
• Receives and refers customer inquiries, commendations and complaints and Breeze Card concerns to the Customer Service Center, and paratransit inquiries to the Paratransit Reservations call center.
• Provides information on special MARTA bus service, parking lot locations, fees, and general information about the MARTA system.
• Completes schedule and information requests for MARTA literature and printed schedules and conducts specialized surveys.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED