Bilingual Customer Experience Specialist

Amynta Group • Mesa, AZ

3d

About The Position

We’re thrilled that you are interested in joining us here at the Amynta Group! Position Summary: Reporting to the Manager, Customer Experience, this position provides support to Dealer clients and the National Sales Team. Position Functions: Provide best in class customer service to external clients/support and assistance to internal departments. Assist in corresponding with members of the sales team via phone or email. Daily administration and coordination of customer service activities. Liaise with the sales team to coordinate in-field support. Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders. Assemble marketing/sales collateral and POS materials. Maintain a strong knowledge of Sym-Tech products. Meet or exceed monthly call center performance objectives including call quality and performance objectives. Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date. Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments. Additional duties, tasks and/or projects as required by Management.

Requirements

• 3+ years of customer service experience or relevant industry experience
• Fluently bilingual in French and English (written and spoken)
• A passion and desire to consistently and compassionately deliver a superior customer experience
• Energetic, friendly, outgoing, proactive personality and phone business acumen
• Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment
• Proven ability to adapt to changing situations
• Excellent written and oral communication skills
• Demonstrated experience with customer escalation, conflict resolution, and negotiation
• Strong willingness to problem solve and work well with minimal supervision
• Strong team building skills, to work well within a close team environment – self-sufficient and resourceful
• Proficient in the MS Office suite
• CRM experience an asset
• May be required to work overtime as per business needs

Nice To Haves

• CRM experience an asset

Responsibilities

• Provide best in class customer service to external clients/support and assistance to internal departments.
• Assist in corresponding with members of the sales team via phone or email.
• Daily administration and coordination of customer service activities.
• Liaise with the sales team to coordinate in-field support.
• Collaborate with Marketing department and coordinate with Distribution Centre to ship regular sales supply orders.
• Assemble marketing/sales collateral and POS materials.
• Maintain a strong knowledge of Sym-Tech products.
• Meet or exceed monthly call center performance objectives including call quality and performance objectives.
• Accurately complete appropriate documentation for each transaction (including keeping the CRM records up-to-date.
• Work closely with Accounting department to ensure accurate processing of cancellations, refunds, and adjustments.
• Additional duties, tasks and/or projects as required by Management.

Benefits

• This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers.
• The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
• https://cigna.com/legal/compliance/machine-readable-files

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees