Bilingual Customer Experience Liaison

Placon Corporation • Madison, WI

1d • Onsite

About The Position

Perform Key functions of Customer Experience Liaison position by greeting guests, directing calls, sorting mail and incoming fax documents. Maintain itinerary for key staff personnel. Provide clerical support to customer service. Essential Accountabilities Answer and maintain company shared phone lines, and record all holiday greetings. Assist Placon personnel and visitors with telephone service and support as required. Send, receive and disperse fax documents directed to general fax line. Sort, and disperse mail daily. Maintain Placon phone directories. Learn and comply with established quality and safety systems policies, work instructions and procedures. Perform all other duties as assigned by manager

Requirements

• High school diploma and 1-2 years of office related work experience . (Receptionist experience preferred)
• Switchboard/phone experience
• Interpersonal skills
• Attention to detail and ability to work effectively both independently and with others
• Manage multiple priorities
• Excellent communication skills
• Microsoft Outlook, Word, Excel
• Ability to learn ERP data entry and retrieval procedures
• Reading
• Writing
• Calculating
• Reasoning/Analysis
• Works with Minimal Supervision
• Ability to manage multiple projects and priorities
• ability to handle conflict and differing opinions in a constructive and professional manner that align with The Placon Way

Nice To Haves

• Receptionist experience

Responsibilities

• greeting guests
• directing calls
• sorting mail and incoming fax documents
• Maintain itinerary for key staff personnel
• Provide clerical support to customer service
• Answer and maintain company shared phone lines, and record all holiday greetings
• Assist Placon personnel and visitors with telephone service and support as required
• Send, receive and disperse fax documents directed to general fax line
• Sort, and disperse mail daily
• Maintain Placon phone directories
• Learn and comply with established quality and safety systems policies, work instructions and procedures
• Perform all other duties as assigned by manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees