Bilingual Customer Experience Representative
About The Position
The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started. If you’re ready to build the future of home improvement, join us. About This Role Welcome new customers and update clients on their current project timelines Monitor and respond to company communications via MS Teams and text platform Complete customer care calls for all finished installations Hours M-F, 8am - 4:30pm About Renuity Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies—including Mad City Windows & Baths, Statewide Remodeling, Rite Window, and Closet America. Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we’re focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We’ve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation—at competitive prices. At Renuity, you’ll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company’s success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you’re in the field or at HQ, you’ll be part of shaping the future of home improvement—and building a career you can be proud of. To learn more, visit www.renuityhome.com. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected] To access Renuity's Privacy Policy, please click here: Privacy Policy
Requirements
- Bilingual skills in both English and Spanish
- Outgoing and engaging attitude to build relationship and trust with existing customers
- Experience in a high-volume call center environment placing outbound calls
- Must be able to efficiently multi-task and work independently with minimal supervision
- Proficiency in MS Office 365, running reports, using shortcuts
- Flexible, positive attitude and willingness to learn
- Professional and approachable demeanor over the phone
- Type: W2, On-site
Nice To Haves
- Exposure to home improvement, collections, health, insurance, banking and finance, or sales industry- a plus
Responsibilities
- Welcome new customers and update clients on their current project timelines
- Monitor and respond to company communications via MS Teams and text platform
- Complete customer care calls for all finished installations
Benefits
- Medical, dental, life and disability insurance plans
- Paid Holidays and Paid Time-Off
- Competitive 401(k) retirement savings plan, matched by Renuity
- Growing social program with team building and rewards
- Company wellness incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
