Bilingual Customer Care Specialist

Bluepeak • Sioux Falls, SD

1d

About The Position

“We Push the Boundaries of Possibilities for our Communities .” Overview of the Position Responsibilities : The Customer Care Specialist will take all inbound service calls specializing in billing and technical support. This critical role will own the customer interaction to service completion as the primary customer support role for Bluepeak. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

Requirements

• At least one year of customer service experience required, with prior call center experience a plus.
• Highschool diploma or GED required.
• Define problems, collect data, establish facts, and solve practical issues.
• Ability to effectively communicate complex technical support and billing information to customers.
• Read and interpret documents, such as safety rules, product information and training materials.
• Excellent written and verbal communications skills including active listening skills and telephone etiquette are required.
• Good analytical and problem-solving skills.
• Great organizational and interpersonal skills.
• Ability to maintain professionalism in challenging and/or changing situations.
• Must be able to pass a background and drug test prior to employment.

Responsibilities

• Support billing calls by processing payments; accurately educating customers on their billing cycle, payment due dates and impact of non-pay status; accurately educating the customer on general charges to their account based on package and prorations when changes are made to the package.
• Proactively review the customer’s account and educate the customer on additional service options.
• Support all Bluepeak video, phone, and internet products with basic and advanced troubleshooting to resolve customer issues.
• Escalate any customer issues that may be indicative of larger network issues.
• All other related duties as assigned.

Benefits

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development With an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED