Bilingual Customer Care Specialist

Mister Car Wash•Tucson, AZ

19h•Onsite

About The Position

Mister Car Wash is rewriting the rules of the car wash industry. Headquartered in Tucson, Arizona, we are the nation's largest and fastest growing multibillion dollar, publicly traded car wash company with over 500 car washes in 21 states! We wash cars for the fun of it. We put people first. We help turn jobs into careers. We’re currently seeking a Bilingual Customer Care Specialist to join our HQ team. The Customer Care Specialist will provide outstanding customer service, process customer comments, feedback and support the Mister Car Wash key customer loyalty programs. This position is a fast-paced, high volume role that offers an outstanding opportunity to enter our Headquarters Support Team. The Specialist will maintain a positive attitude while fielding inbound calls, handling any issues related to customer service and support overall account maintenance.

Requirements

Team oriented with a positive attitude and willingness to learn
2 years of customer service or retail experience
Availability to participate in extended hours and weekend shifts
Juggling multiple projects, providing solutions and having a positive impact on the team
Proficiency in MS Office Suite and Customer Care tracking software preferred
Speaking fluency in Spanish is a plus

Responsibilities

Answer and respond to customer phone calls, emails, and field requests professionally and timely
Research and resolve customer issues and follow up when necessary and appropriate
Fulfill requests for information and maintain account changes
Process customer comments and feedback
Perform data entry and database maintenance functions