Bilingual Customer Associate (Spanish)

TEKsystems • Denver, CO

13d • $20 - $21 • Onsite

About The Position

Join a leading tile and stone distributor as a Customer Service Representative (CSR) at the Slab Will Call Desk. This position is ideal for individuals passionate about delivering exceptional customer experiences in a dynamic environment. You’ll assist walk-in customers, manage inquiries via phone and email, and ensure smooth order processing while working closely with the showroom, warehouse, and order desk teams.

Requirements

• Customer Service Experience: Face-to-face interaction (retail or administrative).
• Education: High School Diploma or GED.
• Technical Skills: Basic Excel proficiency and data entry into existing spreadsheets.
• Language: Bilingual – Spanish and English (Required)

Nice To Haves

• Industry Experience: Prior experience with tile, stone, flooring, or construction materials preferred.

Responsibilities

• Welcome and assist walk-in customers at the slab will-call desk.
• Answer incoming calls and respond to inquiries via email/fax.
• Process tile and stone orders using internal systems and Excel spreadsheets.
• Serve as a direct contact for customers, providing sales support in person, over the phone, and through other channels.
• Ensure customers receive the best possible buying experience, timely product delivery, and after-sales support.
• Occasionally, escort customers to the slab warehouse to view products and collect samples.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees