Customer Service Associate (Spanish Bilingual)

Preferred Credit • Saint Cloud, MN

2d • $20 - $23 • Onsite

About The Position

Are you looking for an opportunity to make a meaningful impact ? PCI is seeking a Spanish Bilingual Customer Service Associate who is detail-oriented, customer-focused, and motivated to deliver outstanding service. If you thrive in a fast-paced environment and enjoy problem-solving, this is a great opportunity to grow your career while supporting customers at a critical point in their journey. This is an exciting opportunity where you'll expand your communication skills and contribute directly to PCI's mission and values.

Requirements

• High School diploma or GED.
• Fluent in Spanish and English.
• Previous experience in customer service or a related field.
• Excellent verbal and written communication skills.

Nice To Haves

• Prior call center experience.
• Proficiency with Microsoft Office.

Responsibilities

• Field inbound calls and address customer questions or issues prior to their first payment due date.
• Record customer interactions in the system with accuracy and detail.
• Respond to callback requests and ensure proper correspondence is mailed upon requests.
• Make occasional outbound calls to verify contract terms, application data, and repayment options.

Benefits

• Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!
• Annual Discretionary Bonus Earned
• Safe & Sick Time (ESST)
• Paid Maternity & Paternity Leave
• Paid Time Off (PTO) & 8 Paid Holidays
• Donation Matching & Paid Volunteer Time
• 401(k) Match - 100% of your deferrals up to 5%
• Tuition Reimbursement & Student Loan Match Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees