Bilingual Customer Accounts Representative

Lifeline Lending•Dalton, GA

14d•$16 - $17•Onsite

About The Position

Lifeline Lending, LLC, is an online marketplace lender. We have a current opening for an experienced bilingual Customer Accounts Representative. Ideal candidates will be part of the account management and collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative, call center environment. This position is onsite, in person in Dalton, GA.

Requirements

1-2 years in Account Management, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals
Proficient and professional verbal and written communication skills
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems
Ability to interact effectively primarily over the telephone and through email
Attention to detail and exceptional prioritizing and organizations skills
Strong interpersonal, active listening, critical thinking, and analytical skills
Flexibility to work various daytime schedules
Bilingual in Spanish/English strongly preferred

Nice To Haves

Prior relevant experience in subprime lending, mortgage, consumer lending, call center collections, and/or commercial lending collections strongly preferred

Responsibilities

Timely respond to customer questions, primarily by telephone.
Handle between 100-120 calls per day.
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging
Ensure documentation of all collection attempts in appropriate systems
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment
Meet or exceed minimum goal requirements based on Company objectives