Bilingual Contact Center Representative

Victors Home Solutions•Canton, MI

16h

About The Position

Love the job, but hate where you work? Not anymore! At Victors Home Solutions you’ll be surrounded and supported by dynamic, fun, engaged people! We’re not your average job - we do everything differently here. Built On Integrity isn’t just a motto - it’s our core philosophy. We love our people. We love our customers. We love our work. Victors Home Solutions is looking for motivated individuals who have experience in lead generation and appointment setting to join our Contact Center. This position is responsible for scheduling sales appointments and providing exceptional customer service to new and existing clients. Examples of the actual work your day would include: Assist with all inbound and outbound call volume; with the goal of setting appointments for in-home consultations Handle all customer inquiries and concerns Be able to explain to customers the basic features and services of the products we offer Clerical duties including scanning, filing, and mailing

Requirements

Fluent in Spanish, required
Prior experience in lead generation call center, required
Scheduling experience
Excellent written and verbal communication skills
Willingness to learn
Demonstrate teamwork, initiative, and a willingness to problem solve
Positive and professional demeanor

Responsibilities

Assist with all inbound and outbound call volume; with the goal of setting appointments for in-home consultations
Handle all customer inquiries and concerns
Be able to explain to customers the basic features and services of the products we offer
Clerical duties including scanning, filing, and mailing