Bilingual Community Outreach Coordinator

Iris Family Support Center, Inc.•Ligonier, IN

13d

About The Position

The Community Outreach Coordinator will serve as a liaison between families and community resources. They will provide a quick response to connect families to needed services and resources. This position will be eliminating barriers for families to access services including mental health care, medical care, and social services. The Community Outreach Coordinator will also be part of the Prevention Education Team, educating students and adults on various topics.

Requirements

Bilingual (Spanish)
Communication (Verbal/Written)
Relationship/ Rapport Building
Ethical Practice
Trauma Informed Approach
Critical Thinking Skills
Resiliency
Continuous Learning
Personal Accountability
Problem-solving
Demonstrates maturity
Must have reliable daily dependable transportation to use on the job and transport others. Operator of vehicle must have valid driver’s license and proof of insurance.
Ability to maintain strict confidentiality, per agency requirements.
Bachelor’s degree in human services, Social Work, Education or directly related field.
One year of full-time experience in home management, home maintenance, and/or child-care.
Life or job experience caring for children.

Nice To Haves

Experience working with families/parents/children in a human service organization a preference.

Responsibilities

Successfully assess the needs of families to refer to appropriate services in the community.
Conduct creative and persistent outreach to engage families into services (including, but not limited to, face - to-face visits, drop-bys, phone calls/texts).
Complete case notes in a detailed, yet succinct, finished format.
Maintain data, including demographics, referral sources, and medical visits.
Maintain and create data systems including visit summaries, demographics, assessments, etc.
Collaborate with partners inside the organization and in the community.
Establish an emotionally supportive, non-judgmental, trusting relationship with parent(s), using independent judgment and adjusting as needed.
Assist families with medical and follow up appointments as needed.
Exercise discretion and judgment in identifying plans of action to achieve goals and objectives, including day - to-day direct contact with clients, government entities, other agencies, and courts.
Advocate on behalf of the client and link the family to additional community resources and services.
Complete all required paperwork in various databases within established format and deadlines.
Work within an environment of frequently changing priorities, deadlines and duties.
Identify, contact, and maintain knowledge of formal and informal resources in the community that provide family support and recreational activities.
Teach and role model parenting techniques to the family using approved methods and materials.
Teach home management, financial management, childcare, discipline, nutrition and personal skills as appropriate.
Educate the community on child abuse prevention including but not limited to bullying, internet safety, child abuse and neglect indicators, human trafficking, suicide prevention, and gun safety.
Track, analyze, and report survey results and data collected from trainings.
Develop, coordinate, and execute informational presentations at conferences, speaking engagements, etc.
Track exposure of agency at area events, speaking engagements, seminars, expo booths, etc.
Report any case that may involve “imminent harm” or “threatened harm” to a supervisor immediately.
Attend 12 hours of in-service training sessions per year. Attend team meetings, department meetings, and other meetings as required.
Performs other duties as assigned
Travel is expected for this position. Must be able to travel within all counties in the service area. These counties could include Allen, Whitley, DeKalb, Noble, Steuben, LaGrange, and Huntington Counties.
Meeting all standards and outcomes outlined by contracts and agency expectations. This includes connecting families to medical care, providing families access to resources such as short-term respite care, creating connections with the medical community to education on child abuse and neglect as well as services available to families.
Completing necessary documentation for each service within the required time frames.
Submitting mileage and entering payroll on-time weekly.
Performs other duties as assigned