Bilingual Collector Clerk

Diaz Foods•Atlanta, GA

30d

About The Position

SUMMARY: Each AR Clerk will have ultimate responsibility for a class of accounts (e.g. Retail Division, Foodservice Division) and ensure effective collection of accounts receivable, including but not limited to the following duties: ESSENTIAL DUTIES AND RESPONSIBILITIES: Ensure acceptable and timely payment from customers (assigned accounts) Communication with customers via telephone, text, email or other means Ability to utilize FTNI or other tools to collect. Conduct research on customer accounts, short payments, skipped invoices, non-sufficient funds checks, etc. (assigned accounts) Ability to explain to customer and to collect these variance amounts Handles collections process, which includes monitoring (assigned accounts) past due accounts, making collections calls, payment arrangements, mailing of customer statements (assigned accounts) with direction from Collections Manager Assist with order releasing when necessary Promote and assist other AR Clerks in the completion of their duties Promote communication and provide adequate flow of information to Management and with Division Manager Maintains appropriate communications with other areas including Customer Service, Distribution, Sales and Human Resources Perform other related duties or special assignments as requested by Collections Manager, Chief Financial Officer or Chief Executive Officer ESSENTIAL SKILLS AND EXPERIENCE: Sales skills to collect payment from customers while maintaining the relationship between Diaz and the customer Bilingual is a must (Spanish/English) Quality orientation and attention to detail Problem analysis and problem resolution Excellent interpersonal and communication skills High performance and a strong team player Quality management Maintaining compliance with policies and procedures Computer proficiency Use of Office @ Hand is required

Requirements

Sales skills to collect payment from customers while maintaining the relationship between Diaz and the customer
Bilingual is a must (Spanish/English)
Quality orientation and attention to detail
Problem analysis and problem resolution
Excellent interpersonal and communication skills
High performance and a strong team player
Quality management
Maintaining compliance with policies and procedures
Computer proficiency
Use of Office @ Hand is required

Responsibilities

Ensure acceptable and timely payment from customers (assigned accounts)
Communication with customers via telephone, text, email or other means
Ability to utilize FTNI or other tools to collect
Conduct research on customer accounts, short payments, skipped invoices, non-sufficient funds checks, etc. (assigned accounts)
Ability to explain to customer and to collect these variance amounts
Handles collections process, which includes monitoring (assigned accounts) past due accounts, making collections calls, payment arrangements, mailing of customer statements (assigned accounts) with direction from Collections Manager
Assist with order releasing when necessary
Promote and assist other AR Clerks in the completion of their duties
Promote communication and provide adequate flow of information to Management and with Division Manager
Maintains appropriate communications with other areas including Customer Service, Distribution, Sales and Human Resources
Perform other related duties or special assignments as requested by Collections Manager, Chief Financial Officer or Chief Executive Officer