Bilingual Collections Specialist

Usf Fed Cred Union • Orlando, FL

2d • Hybrid

About The Position

Under general supervision, in accordance with established policies and procedures; preserves the Credit Union’s assets by controlling delinquent accounts, collecting delinquent loans, mortgages, visas and /or recovering collateral. Assist with department training and development of written procedures.

Requirements

• High school diploma or G.E.D.
• 1-3 years of experience in lending or collections with good knowledge of the Fair Debt Collection Act, Litigation process, Bankruptcy and Repossession.
• Experience with Microsoft Word, Power Point, Excel and Outlook
• Strong oral and written communication skills are essential to the position
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Responsibilities

• Contacts members to resolve delinquencies or takes other appropriate collection actions while maintaining a tactful and resourceful manner to maintain a positive relationship. Uses various systems to document, skip trace, and track delinquency. Handle call back request from members and internal departments. Prepare hardship package for Loan Committee.
• Maintain accurate, complete and timely records of all contact made and action taken on each delinquent account.
• Perform clerical requirements such as posting payments and letter communications including but not limited to required repossession notifications.
• Meets regularly with Collections Manager or Assistant Collection Manager to review collection results and to obtain recommendations on complicated or difficult accounts.
• Cross trains in other areas or departments and performs other job related duties as assigned.

Benefits

• Competitive pay, robust incentive programs, 401k matching, Mortgage and Auto Loan discounts
• 4 weeks minimum paid time off work, work anniversary paid time off, 11 paid holidays and 8 hours paid volunteer time off.
• Medical, Dental and vision plans with FSA option. (Employee Only Premiums for Dental and Vision are 100% Credit Union covered).
• 100% Credit Union Paid Short-Term and Long-Term Disability and Life Insurance
• Employee Assistance Program
• Undergraduate and Graduate Tuition Reimbursement
• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED