Bilingual Call Center Representative / Collections Specialist
About The Position
Chinese or Russian Speaking Required Are you confident on the phone and comfortable handling financial conversations? We’re looking for a motivated bilingual (Chinese or Russian speaking) Call Center Representative to join our growing team. If you’re goal-driven and enjoy helping resolve account issues -this role is for you here at Universal Fidelity LP. Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional! Find us on Facebook and LinkedIn!
Requirements
- Fluent in Chinese (Mandarin or Cantonese) OR Russian
- Strong communication and negotiation skills
- Comfortably discussing financial matters
- Basic computer skills
Nice To Haves
- Previous call center or collections experience is a plus (not required – we train the right person)
Responsibilities
- Make outbound and receive inbound calls regarding outstanding accounts
- Communicate clearly and professionally in Chinese or Russian and English
- Negotiate payment arrangements and resolve account balances
- Update customer records accurately in our system
- Meet daily and monthly performance targets
Benefits
- Medical, Dental, Vision, Life Insurance and more!
- Partner perks that offer discounts with over 4,000 merchants.
- A fun and supportive team environment.
- Opportunities for growth and advancement.
- Luncheons and parties
- Theme days, and monthly activities and contests
- A job where your hard work truly makes a difference!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
