Bilingual Collections Representative
About The Position
About DigniFi: DigniFi is a mission-driven company who’s Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more. Our mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing. Our vision is to make financing for the needs of daily life accessible and inclusive. Come join us on this exciting ride! About the Role: The ideal candidate for this position will have the experience/skills listed in this job description as well as be flexible and have a hardworking approach. This individual should be able to work independently as well as within a team and can manage and execute projects with minimal management supervision.
Requirements
- Experience in consumer loans and collections
- Minimum of 2 + years’ experience in collections
- Knowledge of Fair Debt Collections Practices Act (FDCPA), and Consumer Financial Protection Bureau (CFPB)
- Bilingual is a plus
- Strong analytical skills
- Ability to multitask
- Excellent verbal and written communication skills
- Recovery and Collections experience preferred
- Ability to work in a small team
- Willing to work Saturdays
Nice To Haves
- Recovery and Collections experience preferred
Responsibilities
- Contact delinquent customers and make collection calls in a fast-paced goal-oriented collections department.
- Place calls using a Dialer as well as manually dialing.
- Provide customer service regarding collection issues, processing customer payments, processing and reviewing account adjustments, and resolving client discrepancies.
- Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments and customer reconciliations.
- Accountable for reducing delinquency for assigned accounts.
- Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
- Ensure all customer demographic information is correct including addresses, phone numbers and which contact method each customer prefers.
- Set up repayment plans with customers and post payments with credit cards and electronic checks (ACH) as requested by the customer.
- Locate customers using skip tracing methods approved by management
- Handle calls and emails from customers and partners related to applications and payments.
Benefits
- Accrue 16 Days of PTO per year
- 12 Paid Holidays
- 80% Employer-Paid Premiums for Medical, Dental and Vision Insurance
- Long-term Disability Insurance
- Basic Life Insurance
- Paid Parental Leave
- Matching 401k
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
