Bilingual Collections Representative

OneMCI•Dallas, TX

5d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As a Bilingual Collections Representative , you’ll manage inbound and outbound calls, apply proven negotiation strategies, and maintain positive customer relationships. You’ll work with a steady flow of new accounts and use your communication skills to help customers find solutions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Ability to type 20+ words per minute
Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Familiarity with Windows operating systems
Reliable and punctual with strong time management skills
Skilled in conflict resolution, negotiation, and problem-solving
Customer-focused, empathetic, and professional
Able to multi-task, stay organized, and work independently
Strong team orientation and interpersonal skills
Comfortable in a fast-paced, dynamic environment
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Nice To Haves

1+ year of experience in collections, customer service, technical support, sales, back-office, or contact center roles
Experience working on state or federal programs

Responsibilities

Make outbound and receive inbound calls to resolve open accounts
Use contact center technology and recovery strategies to locate right-party contacts
Understand customer situations and recommend appropriate payment plans
Negotiate payment terms with empathy, tact, and professionalism
Respond effectively to common objections and challenges during collection calls
Accurately document interactions and outcomes in CRM systems
Follow all required scripts, policies, and confidentiality protocols
Meet monthly performance goals and complete assigned duties
Attend training sessions and stay current on program updates
Adhere to all attendance and schedule requirements

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Earn PTO and paid holidays to take the time you need.
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Secure your future with retirement savings programs, where available.
Short-term disability coverage is available to help protect you during unexpected challenges.
Access life insurance options to safeguard your loved ones.
Accident and critical illness insurance
With a focus on internal promotions, employees enjoy significant advancement opportunities.
Learn new skills while earning a paycheck.
Enjoy a team-oriented culture that fosters collaboration and engagement.
Be comfortable while you work.