Bilingual Clinical Support Specialist (Temp-to-Hire)

Arine

9d • $17 - $22 • Remote

About The Position

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.
Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.
Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.
Why is Arine a Great Place to Work?:
Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.
Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.
Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.
Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.
The Role:
Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.
Under the supervision of a Pharmacist Team Lead and Arine's Head of Operations, you will be responsible for making outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform using risk stratification algorithms. These calls may involve obtaining and recording health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities.
In addition to patient interactions, you will be responsible for answering inbound customer support requests and other assigned duties. Collaboration with Arine's Clinical Pharmacists and Product team will be essential to optimize operational processes and provide input on product development as proxy for Arine’s patients and external providers.
All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.

Requirements

• A Bachelor's degree in Health Sciences or a related field or a healthcare background with certification (e.g., Pharmacy Technician, Certified Medical Assistant - NCMA/RMA/CMA, Behavioral Health Technician)
• Bilingual fluency in English and either Spanish, Mandarin / Cantonese or Vietnamese. Must be comfortable speaking to patients in that language regarding their medications and healthcare
• Ability to prioritize effectively and work in a fast-paced environment
• Knowledge of basic medical terminology and medication names (brand and generic)
• Excellent written and oral communication skills
• Strong computer skills, including proficiency in the Microsoft 365 and Google Workspace
• A team player mindset with the ability to work independently
• Ability to work 40 hours/week (Monday-Saturday up to 6pm Pacific Time)
• Ability to pass a background check
• Must live in and be eligible to work in the United States

Nice To Haves

• Experience with other electronic medical records
• Experience in an ambulatory care setting, including taking medication histories
• Experience working in a busy healthcare environment

Responsibilities

• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including explaining clinical programs and benefits
• Identifying potential medication-related and health-related issues and escalating them to the pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally
• Accurate record keeping in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns
• Preparing and mailing patient educational materials and other necessary items as needed
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists
• Assisting with obtaining referrals and authorizations
• Undertaking other assigned projects

Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future. You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
• This position is temp-to-hire for a minimum of 3 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. Throughout the temporary period, you will receive full benefits starting from day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level