Bilingual Clinic Receptionist

Arizona Humane Society • Phoenix, AZ

23h • Onsite

About The Position

The Arizona Humane Society is looking for a dedicated full time Bilingual Client Service Representative to join our non-profit veterinary clinic at our Sunnyslope Campus. As a clinic receptionist, you will be the first point of contact for clinic clients and their pets. Join our mission to help ensure that all pets receive care, no matter their owner's financial status. Our clinic receptionists are at the forefront of our mission as they help ensure that pet owners receive timely appointments and resources for their pets while having an excellent experience every time. Our energetic, friendly and self-motivated receptionists are responsible for greeting all customers with a friendly smile, maintaining first and last impressions in the lobby, and managing high-volume calls and appointment scheduling. Strong communication abilities, phone etiquette and excellent customer service skills are a must. A passion for helping people and pets in need is a plus!

Requirements

• High school diploma OR GED
• One year experience in a customer service OR receptionist position
• Ability to speak fluently and write in English and Spanish
• Requires above average clerical skills, including legible handwriting, spelling and grammar
• Strong interpersonal and customer service skills
• Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and Windows Explorer
• Able to learn other software programs as necessary
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to compute, ratio and percent

Nice To Haves

• Experience in the veterinary field
• A passion for helping people and pets in need

Responsibilities

• Greeting all customers with a friendly smile
• Maintaining first and last impressions in the lobby
• Managing high-volume calls and appointment scheduling
• Responsible for front office first impressions and building relationships with the clients
• Answers high-volume medical and scheduling calls in a timely and courteous manner, while also servicing in-person customers
• Maintains accurate scheduling based on veterinarian schedules and available resources
• Responds and appropriately handles emergency situations in a calm, professional and effective manner
• Creates service estimates
• Ensures confirmation of next day's appointments
• Maintains online pharmacy order requests in a timely manner
• Properly discharges hospitalized patients when assistants or technicians cannot perform discharges
• Provides client with necessary post-operative or post-hospitalization instructions (both oral and written) and provides the client with all necessary medications

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program!
• Discounts on veterinary services and other pet perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees