Bilingual Client Success Manager

Crisp•Atlanta, GA

7d•Onsite

About The Position

Our team of Client Success Managers is responsible for ensuring our clients reach their desired outcomes through Crisp’s video marketing and production campaigns. You’ll act as a liaison between our cinematographers and our clients to ensure we deliver an incredible final product. Our Client Success Managers are champions for client business marketing objectives and they do everything they can to deliver a world-class client experience.

Requirements

Bilingual - Spanish/English
Have a minimum of 6 years of professional experience that includes proven success in previous client-facing roles and a marketing background.
Bilingual (Spanish speaking) is preferred, not required.
Embody empathy, resourcefulness, and drive.
Have an extreme attention to detail (you were the kind of person to correct your teacher in school - we get it, and we support it).
Exhibit almost obsessive organizational abilities (you color code your priorities, but you also probably color code those color codes).
Have a team-centric attitude (We’re one big happy family, crazy cousins included!)
Have a fast-paced work ethic that allows you to meet tight deadlines (24 hour deadline with a to-do list a mile long? No problem!).
Focus on problem-solving and identify new opportunities for taking initiative.

Responsibilities

Track video production with clientele and the production department.
Track performance of social media content, campaigns, community engagement, and overall social presence, and present findings to our clients on a monthly cadence.
Collaborate with the Creative team and internal partners as they translate strategy into consumer-facing assets.
Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted.
Serving as a liaison between the client and the cinematographers and editors.
Creating production booklets for clients (that will ultimately shape the best damn video they’ve ever seen).
Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful.
Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies.
Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives.
Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.
Develop and execute renewal strategies aligned with client goals and objectives.
Build strong client partnerships through open communication and proactive account management.
Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.