Bilingual (Spanish) Client Operations Administrator I

Collinson•Kanosh, UT

About The Position

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally. The Bilingual Client Operations Administrator I provides foundational support to the Client Operations team, ensuring the accurate and efficient processing of client orders, program setups, and operational documentation. This entry-level role is responsible for the day-to-day coordination of operational activities and assists in onboarding, reporting, and service delivery for key client programs. The ideal candidate is detail-oriented, process-driven, and eager to grow within a global operations environment

Requirements

Fluent Spanish needed (Spoken and Written), with Portuguese as a plus
Detail oriented and quality focused with project coordinator skills.
Excellent attention to detail and good administrative skills.
Strong mastery of MS Office tools including Word, Excel and PowerPoint.
Self-motivated with ability to prioritize, manage multiple requests simultaneously, and meet deadlines with an understanding of service level standards.
Excellent listening, verbal, interpersonal, written and communication skills.
Candidate must be able to demonstrate problem solving skills in combination with a methodical & structured approach to work.
High School Diploma or equivalent.

Responsibilities

Execute client’s day-to-day operational activities within contractual terms and standard service agreements.
Responsible for detail-oriented tasks that include setting up and maintaining client programs.
Provide operational administrative support to the Client Operations Manager as required.
Responsible for creating and updating operational procedures.
Adhering to our processes, coordinate the on-boarding of new associate and wholesale programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program and distributing the applicable internal client information sheets.
Maintain close involvement and positive relationships with team members, internal regional and global partners, clients, and third-party partners.
Responsible for managing disputes and voucher requirements, including the investigation, processing, documentation and reporting of such requests.
Run required monthly reports and send to clients within established SLAs.