Bilingual Case Manager-BRC (82204)

HomeFirst•San Jose, CA

12d•$32 - $32•Onsite

About The Position

The goal of HomeFirst’s case management services at the Boccardo Reception center is to provide access to resources and housing for homeless individuals in Santa Clara County, (San Jose) California. The case management services will achieve this goal by providing participants with comprehensive supportive services to help link them to a network of community resources such as: psychiatric, medical, employment, housing, income, Housing Problem Solving (HPS), family reunification, and other services with permanent housing as the goal. QUALITIES: The Case Manager is passionate about serving others and sees themself in a helping profession long term. They are pro-active and responsive to the needs of our participants, meeting them “where they’re at” and bridging the gap between the individual and our services. They manage their time well and demonstrate strong organizational abilities. With the support of program leadership, the Case Manager participates in our culture of learning and increases their knowledge of evidence-based practices over the course of their employment. Together, we model the values and principles of HomeFirst within the agency and broader community. HomeFirst is a diverse company in a diverse field, and the Case Manager seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our participant services team and enjoy a team-oriented work environment.

Requirements

Bachelor’s degree + one-year minimum human service experience, or minimum of three years human services experience
Strong written and oral communication skills
Valid CA License and ability to be added onto agency insurance.
Experience in developing relationships with community partners and outside agencies
Ability to manage multiple projects concurrently and be flexible with priorities
Demonstrated ability to develop and maintain priorities and meet established deadlines
Exceptional organizational skills
Strong sense of accountability
Understanding and belief in Housing First approach, https://endhomelessness.org/resource/housing-first/
Comfortable in low barrier shelter setting
Must be comfortable working with participants with a 290 status (sexual offense conviction)
Ability to present oneself and the agency professionally to internal and external audiences
Ability to work as a member of a team and can set and meet individual goals
Ability to work with people of diverse socio-economic backgrounds
Understanding of and sensitivity to the needs of the homeless population
Desire to empower low-income, underserved, and at-risk population that are experiencing language, economic, and other barriers to opportunity
Preference to provide extensive field work and office-based work
Enjoy providing hands-on instruction in basic living and financial skills

Nice To Haves

Bilingual Spanish speaking preferred but not required

Responsibilities

Maintain a case load as a case manager of homeless individuals in Santa Clara County by providing direct case management to program participants.
Provide excellent customer service to those referred, welcoming them to the shelter and providing a tour of the BRC facility and amenities
Provide community-based case management services to program participants
Conduct participant intakes per HomeFirst requirements, including assessments - needs assessment, housing support, services plans, and Biopsychosocial
Link participants to Santa Clara County Coordinated Entry System via completion of Vulnerability Index & Service Prioritization and Decision-Making Tool (VI-SPDAT)
Educate participants on HMIS client portal features and enrollment
Provide appropriate referrals and linkage to community services, including mainstream benefits and access to medical and behavioral services
Conduct ongoing reassessments of the participants’ needs and initiate referrals to appropriate BRC programs
Manage bed list and waitlists, to ensure program maintains capacity (DTHBP)
Works with program participants to develop and implement an individual case management and housing plan, and provide support to help them achieve their housing goals
Work collaboratively with other team members as applicable to communicate interventions with the participant
Collaborate with community partners regarding support services for clients
Engage in case conferencing with a multi-disciplinary team approach
Utilize supervision appropriately, maintaining open lines of communication and providing updates on intake status
Know and implement agency and program policies and procedures
Properly report any suspected cases of abuse
Maintain professional relations and conduct
Maintain thorough, accurate records of case management activities with every program participant, in the HMIS system
Meets regularly with program participants at a frequency determined by their needs
Assist participants with transportation needs to critical appointments
Support participants in becoming document ready for benefits and housing applications
Documents, via progress notes in HMIS, all case management activity within 3 business days and maintains all other case file paperwork and documentation
Attend all meetings and trainings relevant to this position
Assist with other duties assigned

Benefits

HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.

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