Bilingual Cancer Information Specialist - Remote

American Chemical Society • San Antonio, TX

9d • $23 • Remote

About The Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. POSITION SUMMARY: The Bilingual Cancer Information Specialist (BCIS) supports Spanish and English-speaking cancer patients, families, and caregivers by providing high-quality cancer-related information through supportive discussions. They assess patient needs, address psychosocial stressors, and help improve decision-making and self-efficacy throughout the cancer journey. The BCIS connects constituents with American Cancer Society programs and community resources to overcome barriers to care and improve quality of life in the areas of prevention, detection, diagnosis, treatment, and survivorship. Success in this role requires consistent delivery of high-quality information that meets the unique needs of each constituent, while achieving monthly key performance indicators. This is a full time permanent remote opportunity which can be home-based anywhere in the U.S. Start date: April 27th, 2026

Requirements

• Minimum Degree Required: High School Diploma or Equivalent
• Years of experience: Minimum one year experience utilizing bilingual English / Spanish skills in a contact center and/or customer service experience strongly preferred.
• Written and verbal language proficiency required in Spanish and English
• Typing proficiency of 40 WPM and ability to satisfactorily pass a pre-hire technology assessment and a Spanish-language assessment.

Nice To Haves

• Preferred Degree: Bachelor's Degree
• Experience in a healthcare-related field preferred
• Work from home experience, strongly preferred
• Exposure to cancer information, medical terminology, social services, and non-profit health organizations preferred.
• Ability to adapt quickly to new technology and tools.
• Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
• Comfortable making independent decisions, but willing to seek supervisory input when needed.

Responsibilities

• Responds to a high-volume of inquires across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments, providing prompt cancer related information and striving for first-contact resolution.
• Meets constituents stated and implied needs by providing information on ACS programs (ex. Clinical trials, non-clinical navigation for special populations, educational materials, transportation and lodging), and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment.
• Meets established performance goals and metrics (inc. Customer Related Management database documentation, time management, quality and data capture) while staying current on policies and procedures.
• Contributes to a collaborative and supportive team environment.
• Ability to learn and maintain knowledge to effectively share complex cancer content across the cancer continuum including in areas such as anatomy, diagnosis, treatment options, and medications, ensuring high-quality educational delivery standards in both English & Spanish.
• Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring timely follow-up and resolution.

Benefits

• ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
• Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED