BILINGUAL CALL CENTER TECH SPECIALIST
About The Position
Jasco is looking for a Bilingual Consumer Care Tech Specialist that wants to go above and beyond for our customers! Shift is 9:00am-6:00pm, Monday through Friday. Call center hours are 7:00 am - 8:00 pm. $16.70-$17.20 per hour Consumer Care Specialists serve our customers with excellence by striving to always exceed expectations while providing technical support for our products. Fluent written/spoken English and Spanish In this role you will handle phone calls from customers and help troubleshoot problems, answer general questions, and resolve all other consumer issues. As a specialist you will receive training on all Jasco’s products; including things such as universal remotes, antennas, timers, and home automation devices. Consumer Care Specialists also act as a platform for customers to give feedback about our products and help make improvements to products, packaging, and manuals.
Requirements
- Fluent written/spoken English and Spanish required.
- Must be able to lift and carry products, chairs, returns, and office supplies as needed.
Nice To Haves
- Previous customer service/call center experience is preferred.
- Working knowledge of consumer electronics is desired.
- Competency in a Microsoft Windows computer environment desired.
Responsibilities
- handle phone calls from customers
- help troubleshoot problems
- answer general questions
- resolve all other consumer issues
- give feedback about our products and help make improvements to products, packaging, and manuals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
