BILINGUAL CALL CENTER TECH SPECIALIST
About The Position
Jasco is looking for a Bilingual Consumer Care Tech Specialist that wants to go above and beyond for our customers! Shift is 9:00am-6:00pm, Monday through Friday. Call center hours are 7:00 am - 8:00 pm. $16.70-$17.20 per hour Consumer Care Specialists serve our customers with excellence by striving to always exceed expectations while providing technical support for our products. Fluent written/spoken English and Spanish In this role you will handle phone calls from customers and help troubleshoot problems, answer general questions, and resolve all other consumer issues. As a specialist you will receive training on all Jasco’s products; including things such as universal remotes, antennas, timers, and home automation devices. Consumer Care Specialists also act as a platform for customers to give feedback about our products and help make improvements to products, packaging, and manuals. Competencies: Action-Oriented, Being Resilient, Communicates Effectively, Demonstrates Self-Awareness, Quality of Work, Situational Adaptability
Requirements
- Fluent written/spoken English and Spanish required.
- Must be able to lift and carry products, chairs, returns, and office supplies as needed.
Nice To Haves
- Previous customer service/call center experience is preferred.
- Working knowledge of consumer electronics is desired.
- Competency in a Microsoft Windows computer environment desired.
Responsibilities
- handle phone calls from customers
- help troubleshoot problems
- answer general questions
- resolve all other consumer issues
- give feedback about our products and help make improvements to products, packaging, and manuals
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
