Bilingual Call Center Representative I

Nexus Water Group • Sugar Land, TX

21d • Onsite

About The Position

For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people – proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services. OverviewThis position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes.What We Offer•    401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan•    Vacation Accrual: Starting at 3 weeks per year•    Holidays: 10 company-paid holidays per year•    Floating Time: 16 hours of paid floating time per year•    Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more•    Training, Professional Certifications, and Education AllowanceWhat You'll DoESSENTIAL FUNCTIONS  Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position will be willing and able to perform the following duties and others as assigned:

Requirements

• High School Diploma or GED
• 1 year of directly related experience in customer care.
• Must be biligual

Responsibilities

• Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
• Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
• Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
• Make outbound calls to customers as necessary.
• Works within established guidelines and policies.

Benefits

• 401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan
• Vacation Accrual: Starting at 3 weeks per year
• Holidays: 10 company-paid holidays per year
• Floating Time: 16 hours of paid floating time per year
• Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more
• Training, Professional Certifications, and Education Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED