Bilingual Broker Support Administrator (English/ Spanish)

Experior Financial

About The Position

"Building financial foundations for families to empower them today and leave a legacy for tomorrow". Experior Financial Group Inc. seeks a highly motivated Bilingual Broker Support Administrator (English/ Spanish) who excels in both collaborative and independent work environments. The ideal candidate will thrive in managing multiple tasks simultaneously while delivering exceptional customer service. We are looking for someone who enjoys client interaction, excels in prioritization, and possesses a strong attention to detail. This role provides an excellent opportunity to develop new skills and advance professionally. Join our team to enjoy a positive work environment and a supportive group. We offer excellent career advancement opportunities for those who are dedicated and driven. As we grow rapidly, we seek someone committed to striving for excellence.

Requirements

Previous experience in office administration is required.
Professional proficiency in Spanish and English is required.
Capable of managing tight deadlines and multiple priorities effectively.
Effective problem-solving and investigative skills.
Reliable, trustworthy, proactive, with a keen sense of ownership and initiative.
Exceptional verbal and written communication skills.
Strong attention to detail and accuracy.
Excellent time management and organizational abilities.
Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions.
Strong computer skills with a capacity to learn new systems.
Ability to handle stressful situations with a positive, proactive attitude.
Must reside and be authorized to work in the USA.

Responsibilities

Deliver exceptional customer support to agents, associations, and insurance carriers.
Foster and sustain positive, professional relationships with agents, associations, and insurance providers.
Respond to phone and email inquiries promptly and professionally.
Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager.
Propose enhancements for processes and technology to improve efficiency.
Maintain and update the department’s process manual.