Bilingual Benefits Specialist

Holmes Murphy Insurance • Kansas City, MO

13d

About The Position

Joining Avant Specialty Benefits as a Bilingual Benefits Specialist presents an exciting opportunity to make a meaningful impact every day. At Avant, you’ll be part of a dynamic team that values personalized service, innovative thinking, and empowering individuals to navigate their benefits with confidence. Essential Responsibilities: Process employee benefit enrollments according to client agreements with Avant. Provide phone-based support for enrollments, new hire onboarding, qualifying life events, eligibility, and general inquiries. Serve as a Service Advocate for clients and internal account teams. Contribute to developing and improving processes for greater efficiency and accuracy. Maintain detailed product knowledge, documentation, and underwriting guidelines for each case. Navigate and capture elections across various benefits administration systems. Ensure data accuracy and uphold quality assurance standards. Coordinate with vendors and internal teams to ensure timely, accurate information flow. Participate in enrollment trainings and document case-specific details for team use. Support internal teams, clients, and brokers with special projects and ongoing operational needs. Here’s a little bit about us: Join a team that values trust, collaboration, and innovation. You’ll work in a dynamic environment where your expertise helps shape the future of client technology experiences. Our mission is to enhance the employee benefits journey through smart systems, responsive service, and strategic innovation. Avant is the behind-the-scenes force that keeps enrollment running smoothly. You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also: Grow Your Career – An abundance of opportunity awaits! Our independence gives our growing and dynamic organization the freedom to create an environment where talent mobility thrives — whether that means career progression, expanding your skill set, or transferring to another Holmes Murphy office. Learn... On Us – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement. Share in Our Success – Our privately held structure allows us to share our collective success in ways that matter. One of the many ways is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions! Take Time to Recharge – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave.

Requirements

• High school diploma required; college degree preferred.
• Active state specific Life & Health Insurance agent’s license required
• 1-2 years of HR, Employee Benefits and/or customer service experience required.
• Knowledge of and experience with benefit plans and administration a plus.
• Telephonic customer service experience is a plus.
• Working proficiency in English and Spanish, both verbal and written.
• Benefits Knowledge, Principles, & Practice: Invests in the development of insurance benefits knowledge, including changing and emerging industry trends, and applies relevant principles and practices throughout daily responsibilities.
• Problem Solving: Ability to efficiently identify problem(s), leverage resources to determine root cause(s) and propose and implement solutions or make improvements.
• Workflow & Systems Knowledge: Actively contributes to defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.

Responsibilities

• Process employee benefit enrollments according to client agreements with Avant.
• Provide phone-based support for enrollments, new hire onboarding, qualifying life events, eligibility, and general inquiries.
• Serve as a Service Advocate for clients and internal account teams.
• Contribute to developing and improving processes for greater efficiency and accuracy.
• Maintain detailed product knowledge, documentation, and underwriting guidelines for each case.
• Navigate and capture elections across various benefits administration systems.
• Ensure data accuracy and uphold quality assurance standards.
• Coordinate with vendors and internal teams to ensure timely, accurate information flow.
• Participate in enrollment trainings and document case-specific details for team use.
• Support internal teams, clients, and brokers with special projects and ongoing operational needs.

Benefits

• In addition to core benefits like health, dental and vision, also enjoy benefits such as:
• Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
• Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
• 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
• Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
• DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
• Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
• Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED