Bilingual Associate Patient Care Coordinator
About The Position
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Bilingual Associate Patience Care Coordinator serves as the first point of contact for patients, providing excellent customer service, assisting with scheduling registration, and ensuring smooth patient flow in the clinic. They are also responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones. Schedule: Monday to Friday, 8 AM- 5 PM Location: Onsite - 2960 SW 8th St, Miami, FL 33135
Requirements
- High School Diploma/GED (or higher)
- Intermediate level of proficiency with communication and customer service skills both in person and via phone
- Beginner level of knowledge of general office procedures
- Beginner level of knowledge of Microsoft applications
- Bilingual in Spanish/English
Nice To Haves
- Prior experience with EMR computer applications
- One to two years of related work experience including data entry preferred
- ICD 10 and CPT coding experience
- Working knowledge of medical terminology
Responsibilities
- Greets patients as they arrive and manage appropriate standard wait times
- Complete check-in and check-out tasks to include patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
- Collects co-payments, co-insurance, and deductibles and issues receipts
- Manages cashier box and daily deposits according to company policies
- Processes walk-in patients and visitors
- Periodic disinfection/cleaning of lobby area
- Answers phones and schedules appointments
- Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
- Manages medical records (maintains, files/scans, prepares for schedule)
- Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc
- Establish and maintain effective working relationships with patients, employees, and the public
- Performs other related duties as assigned
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
