Bilingual Assistant Program Director (Hillside)

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

4d•Onsite

About The Position

Goddard Riverside invests in people & strengthens community, serving more than 20,000 people throughout New York City with a variety of programs for all ages. We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. Hillside Hotel is an emergency capacity transitional site located in Jamaica, Queens. This site will be a place where families with children can feel safe, receive resources and supportive services, while becoming acclimated to, and part of, the community. Position Summary: Provide support and supervision residential aide team. This site has 35 units for families seeking emergency capacity services. This position will assist the Program director with daily operations as needed.

Requirements

Bachelor’s degree in human services field and 2 years supervisory experience in residential operations
Or 5 years supervisory experience in residential operations
Strong understanding of trauma and how it manifests, as well as experience delivering trauma-informed, culturally sensitive services.
Fluent in English and proficient in one of the following: Spanish/Arabic/French/Haitian Creole/Russian required.
F-80 Certification required within 90 days of hire.
Excellent verbal and written communication skills
Strong organizational and leadership skills
Ability to negotiate numerous priorities, resolve conflicts, and manage a high degree of communication with multiple parties.
Ability to develop, implement, and manage systems and processes.
Excellent judgement and proactive nature.
Proficient in Microsoft Office: outlook and excel
Ability to learn data base systems, such as CARES
Frequent walking and standing
Occasional lifting, up to 30 lbs.

Nice To Haves

Experience working on-site in a congregate housing setting preferred.

Responsibilities

Provide supervision to Residential Aide team: promote staff development, evaluate their work and initiate performance improvement plans when required.
Support evidence-based practice models including person centered planning, motivational interviewing, trauma informed care, culturally sensitive, and strengths-based approach.
Coordinate schedules for RA’s and plan coverage as needed.
Review and submit payroll required for Residential Aides.
Stay informed on all contract requirements and ensure compliance.
Ensure documentation including incident reporting is completed in a timely manner.
Assist with audit preparation and performance improvement plans as needed.
Attend staff meetings, training programs, and supervision meetings.
Communicate goals and objectives, monitor and communicate performance outcomes as well as individual and team improvement plans, as needed.
Serve as Program Director, in Director’s absence.
Participate in on-call rotation with Program Director
Flexibility in schedule: to ensure supervision and coverage across RA shifts (24/7 operation), some overnight and weekends, may be required.
Oversee & conduct intakes; keeping the PD notified of any changes or concerns during admissions.
Ensure rounds are being conducted consistently and with sensitivity.
Oversee CARES intake system and ensure all clients are admitted in a timely fashion.
De-escalate client conflict and incidents by use of client centered care and responding appropriately and pro-actively to a potential incident and follow up with clinical team.
Supervise the daily food service and serve as liaison with contracted meal provider.
Ensure timely and appropriate response to building-related emergencies, contacting senior management as necessary and ensure incident reporting guidelines (DHS and Goddard) are followed.
Ensure compliance with all health, fire, and safety codes, ensure timely handling of all violations, prevent violations whenever possible.
Perform facility and resident’s rooms to ensure that residents are not at risk and that facility management is aware of potential hazards (leaks, fire, destruction of property, etc.).
Oversee Security contracted services to ensure all post, rounds and nightly reports are being conducted in accordance with written policies.
Communicate maintenance requests and follow up to ensure completion.
Other duties as required.