Bike Tech and Sales (Whitefish Mountain Resort)

Winter Sports InC • Whitefish, MT

14d • Onsite

About The Position

The Bike Technician/Sales position requires meticulous attention to detail and a commitment to excellence. Responsibilities include outfitting guests with rental equipment, assisting in store operations, and delivering outstanding guest service. Training is mandatory for first-year employees and highly recommended for returning staff members.

Requirements

• High school graduate or GED equivalent; college degree or courses in related fields preferred
• Basic computer skills
• Previous cashier/sales experience preferred
• Previous experience working directly with the public preferred
• Knowledge of the bike industry required

Responsibilities

• Learn and implement proper operating procedures including inventory controls, discounts, RTP POS operation, end-of-day procedures, and daily open/close procedures
• Follow all policies and procedures as set out in rental operation training
• Use RTP/Aspenware rental module for checking in/out equipment
• Ensure proper bike and helmet sizing
• Complete post-accident reports
• Perform basic bike repairs for rentals and walk-in guests
• Adhere to rental return process
• Maintain a clean and organized work environment
• Ensures that all signatures are captured at DIN station
• Ensure all equipment is accounted for at the end of the day, and returns are properly noted and filed
• Advocate for excellent guest service
• Stay current on industry products and trends; demonstrate product knowledge
• Work independently with little supervision
• Assist in other activities within WSI to develop teamwork with other departments and associates
• Provide feedback on buying trends and reorder needs
• Must be available to work weekends, holidays, and possibly some evenings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED