Thunder Mountain Bike Park - Mechanic

Berkshire East Ski Resort•Charlemont, MA

23h

About The Position

Thunder Mountain Bike Park is hiring Bike Mechanics for the 2026 Bike Park Season! We are looking for an experienced mechanics for our Service Department Job duties included but are not limited to-maintenance and repair of downhill and trail mountain bikes for our rental fleet as well as for the guests at Thunder Mountain Bike Park. We always strive to create a fun working atmosphere that's fast paced, fun, customer oriented, and that never forgets that we get to work at a bike park! At least 1-2 years of bike shop experience are required. Proficiency is a huge plus in all points listed below--but great customer service, attitude, and ability/motivation to learn are very important to us.

Requirements

Skilled in providing outstanding customer service.
Experience with current mountain bike technology.
Able to multitask in a fast-paced work environment.
Bike shop service experience or mechanic certification required.
Mountain bike riding experience required.
Able to work independently with little to no supervision.
Must be physically fit and able to lift up to 60 lbs.
Must be able to stand, bend, climb, lift, reach, push and pull repetitively.
Must be mentally attentive and focused at all times.
Applicants must be at least age 18.
Hours may be long, including early morning through early evening.
Frequent weekend and holiday shifts.

Responsibilities

Assemble new bikes for our rental fleet.
Identify faults, damage, and wear on mountain bikes.
Estimate parts & labor costs and provide customer quotes.
Carry out routine maintenance service and safety checks on bikes.
Repair bikes: (i.e. wheels, derailleurs, brakes, levers, cables, chains, tires).
Wash and clean bikes.
Maintain inventory of parts in bike shop for retail and rental fleet.
Order bike parts, check in orders, label prices, and adjust inventory.
Keep workshop clean, maintain tools & equipment in good repair.
Test ride bikes to diagnose or to ensure they are functioning properly.
Assist with special bike events or promotions at the resort.
Inspect returning rental bikes before they return to bike rental fleet.
Maintain record of all service work performed on bike rental fleet.
Sell products and repair services using POS software.
Process cash, credit & gift card transactions accurately & efficiently.
Manage the till, count start cash and prepare nightly deposit bags.
Perform other tasks as assigned by manager.