Bike Rental Specialist - Yellowstone National Park

Xanterra Travel Collection•Mammoth, WY

19d•$17•Onsite

About The Position

Live. Work. Explore. as a part of our Retail team in Yellowstone National Park! Help guests take home Yellowstone memories! Yellowstone Retail is looking for friendly, enthusiastic, and passionate employees to provide unforgettable guest service to our visitors in our retail shops. We operate and maintain eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories! Job Summary: This role focuses on delivering exceptional guest service while managing bike rentals, including repairs and sales. Responsibilities include maintaining the rental area, ensuring inventory quality, handling cashier duties, and providing information about bike trails and safety. Collaboration with management to address concerns is also essential. The Details: Position Type: Seasonal Season Dates: Early May 2026 to Ealy October 2026 Pay: $17.25/hourly Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays) Why Yellowstone National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Requirements

Must have strong understanding of bikes and bike equipment
Be able to perform basic maintenance on all bikes which include bikes with shifters and hand brakes
Able to operate a cash register, handle cash accurately, open and close the store with or without assistance
Demonstrate a basic understanding of Gift Shop procedures by completing the Gift Shop Training Program
Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation
Acquire and demonstrate a basic knowledge of product information
Able to work with a minimum of supervision.
Maintain excellent attendance and punctuality. Take breaks in appropriate area for limited time and use the time clock correctly.
Able to stand/walk for a minimum eight-hour shift
Frequently lift and carry cartons weighing up to 50 lbs
Carry boxes/product up and down stairs at most locations several times a day
Must be able to bend down or kneel to stock product frequently during a shift

Responsibilities

Provide exceptional guest service by following Xanterra’s hospitality standards
Handle all bike rental tasks, including repairs, retail sales, and proper equipment fitting
Offer detailed visitor information on bike trails, including difficulty levels, and communicate safety rules for bike rentals
Organize and maintain the bike rental area, including pre-season setup and end-of-season storage
Ensure the inventory of bikes and accessories is well-maintained, performing routine maintenance and assembly of new items
Execute cashiering duties in compliance with cash handling policies and suggest add-on sales for every transaction
Keep the sales floor clean and organized, adhering to the Retail Standards Manual for product stocking and display

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!