Rental Specialist - Hybrid

USAA

10d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Rental Specialist you will within defined guidelines and framework, serves as the point of contact for all rental issues. Monitors and reports on rental trends and recommend appropriate actions.

Requirements

• High School Diploma or General Equivalency Diploma.
• 1 year of auto claims adjusting or related insurance industry experience.
• Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.
• Successful completion of a job-related assessment may be required.
• Ability to prioritize and multi-task, including navigating through multiple business applications
• Demonstrated customer service skills.

Nice To Haves

• Familiarity with ARMS.
• Auto claims experience.
• Understanding of auto estimates to include repair times.
• Prior experience communicating with body shops and/or appraisers.
• Understanding of 1st and 3rd party coverage and limits.

Responsibilities

• Provide support and direction for rental issues to include resolving problem tickets, excessive rentals, and complaints.
• Monitor and report on issues regarding rejected and pending invoices, unworked rental extensions, aged invoices, and rental payments exceeding policy limits.
• Reviews and make appropriate authority recommendations for Extra Contractual Rental and Loss of Use scenarios in excess of the assigned adjuster authority.
• Contacts body shops and determines reason(s) why repairs are exceeding estimated repair time. Make appropriate recommendations on rental extensions.
• Identify and reports areas of opportunity to improve rental cycle time.
• Assis Learning and Development with new hire training on rental management.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees