BIKE PATROL SECURITY OFFICER

Seminole Gaming•Tampa, FL

1d•Onsite

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Job Description: The Bike Patrol Security Officer promotes a positive attitude and proper customer relations by extending courteous service to all patrons and employees. Observes and obeys all street, lot and garage traffic regulations. Drives company vehicles in designated routes only. Directs vehicular traffic in self parking garage, employee parking areas, surface parking lots and throughout the property. Ensures safety and security of vehicles in lots and garages by reporting all suspicious behavior to a Security Supervisor whether these acts were from an employee or a patron. Always keeps alert for unauthorized attempts to remove vehicles. Promotes an outgoing, friendly customer oriented personality at all times. Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company. Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex. Responds to incidents, accidents and calls for assistance. Must provide emergency medical care to the highest degree necessary within allowable limits for the certification held.

Requirements

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience.
Must be able to work outdoors in all weather conditions, and fast paced situations.
Must be able to stand, walk, ride a bike for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.
Must be able to lift a minimum of fifty pounds.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities

Responsibilities

Conducts themselves in accordance with all Gaming Commission Regulations, and company/departmental policies and procedures.
Patrols the hotel and casino areas to establish a security presence and reports all unusual situations and/or suspicious activity.
Additional patrolling duties include of the bike officer include riding their assigned bike or company vehicle into all garages including the top floors of each as well as being vigilant, observant and engaging guests through verbal conversation to ensure guests are aware of their presence.
Must be able to stand/walk for long periods of time, able to climb steps, respond to emergency situations and handle basic duties and responsibilities of the position.
Must be able to gather accurate information and complete written statements regarding personal observations
At times may have to control the traffic flow throughout the facility.
Must be able to give accurate and detailed directions to a patron’s destination.
Must be able to answer questions regarding hotel services, shows, facilities and directions.
Reports all complaints to a Security Supervisor immediately.
Completes thorough documentation of all calls.
Completes all required checklists for inventory and inspections of supplies and equipment. Notifies a Supervisor of any problems with equipment and/or supplies and makes note of supplies that require replenishing. Replaces supplies as necessary and reports missing supplies to a Supervisor.