ON PREMISE - BIB TECH

SPECS FAMILY PARTNERS LTD•Austin, TX

5d•Onsite

About The Position

The individuals selected for this position are responsible for performing surveys, diagnostics, repair, and install beverage equipment. Always delivering an extraordinary customer service to all customers. Essential Duties and Responsibilities include but are not limited to the following: Knows and actively demonstrates, daily, our Company Mission Statement and our Core Values Correctly identifies product by sku, size, varietal, and rack bin location Drives a company vehicle in a safe manner to customer locations Maintain a good driving record Repairs, install and performs preventative maintenance on commercial beverage machines. Keep accurate inventory on vehicle and local branch location Make necessary notes on invoices to show variances changes, and out of stock products. Receives and handles payments from customers Maintain schedule calendars of equipment installs Should be able to work with and maintain smart phone, tablet, or laptop. Flexible Schedule nights and weekends Inform manager/lead of out of stocks or inventory variance on all items Assists in prep for inventory and assist in inventory process Practices teamwork and cooperation with coworkers Seeks to continually improve related skills and knowledge to contribute to profitability and productivity Undertakes responsibilities with care and attention to detail Should be able to stand for long periods while working on machines during a busy environment Lift 50 pounds regularly and up to 100 pounds occasionally in each shift Properly utilize a dolly and/or pallet jack Other projects as assigned by management Efficiently carrying out all the directives given by Management Team Working in accord with all safety regulations of Specs Family Partners and OSHA Should possess time management skills and be able to prioritizes tasks and meet the demands of the day Attendance and Timeliness is required. This is not a job you can do from home Our Service Techs- BIB Techs · Perform beverage equipment on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities. · Serve as on-site customer contact on technical and service-related problems. Instruct customers in proper use and operations of equipment. Assure highest level of customer satisfaction and drink quality. · Are responsible for deliveries as needed to Dispenser Beverage Customers, within the assigned route. · Develop a good relationship with customers to ensure customer satisfaction and repeat business. · Are ready to assist in warehouse when needed. Maintain upkeep of operating equipment, in relation to route responsibilities. Our ideal candidate will have knowledge of merchandising, route delivery, be able to work well with their hands, trouble shoot and think out of the box. You must be able to communicate well with your customers as well as build a professional rapport with them. You must be able to represent Spec’s and take pride in the product and accounts you are servicing at all times.

Requirements

State law says you must be over the age of 21 to work at Specs.
Specs insists that you be a human being
1-2 years of experience on the following: soda fountain, BIB machines, beer systems, ice machines, water filtration, but if you are willing to learn, we are willing to teach you.
High school diploma or a general education degree (GED), but sometimes, experience is the best education.
Ability to read, comprehend and write simple instructions or memos.
Ability to talk and communicate with coworkers and guests.
Ability to add, subtract, multiply and divide in both whole numbers and in fractions and decimals without the aid of calculator or abacus.
Responsible, reliable, and committed to providing excellent service.
Patience, friendliness, and an outgoing personality are needed for success.
Self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task.
Must be available to work any shift on Friday or Saturday and must be available 80% or more of all shifts each week.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with proper tools.
Ability to use an industrial machine to move pallets up to 2400 pounds.
Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.
Beverage equipment, refrigeration, plumbing and electronic experience preferred or equivalent training
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Ability to communicate clearly and professionally, both verbally and in writing.
Has a pleasant, patient and friendly attitude.
Strong detail orientation, organization and communication/listening skills.
Possess a strong work ethic and team player mentality.
Easily adapts to change
Must be able to respond in a timely fashion to all service requests issued.
Basic mechanical aptitude required. Must have the ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems.
Must have basic computer and data equipment skills.
Flexibility to work on call shifts, weekends and varying work schedules.
Must be able to lift at least 50 lbs.
Must be at least 21 yrs. old and have a valid TX DL.

Nice To Haves

Bilingual skills are a plus.
Counting is a major plus too as your count becomes inventory.
Knowing when to come in from the rain is a plus.
Knowledge of merchandising, route delivery, be able to work well with their hands, trouble shoot and think out of the box.

Responsibilities

Performing surveys, diagnostics, repair, and install beverage equipment.
Delivering extraordinary customer service.
Correctly identifies product by sku, size, varietal, and rack bin location
Drives a company vehicle in a safe manner to customer locations
Repairs, install and performs preventative maintenance on commercial beverage machines.
Keep accurate inventory on vehicle and local branch location
Make necessary notes on invoices to show variances changes, and out of stock products.
Receives and handles payments from customers
Maintain schedule calendars of equipment installs
Inform manager/lead of out of stocks or inventory variance on all items
Assists in prep for inventory and assist in inventory process
Practices teamwork and cooperation with coworkers
Seeks to continually improve related skills and knowledge to contribute to profitability and productivity
Undertakes responsibilities with care and attention to detail
Efficiently carrying out all the directives given by Management Team
Working in accord with all safety regulations of Specs Family Partners and OSHA
Perform beverage equipment on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.
Serve as on-site customer contact on technical and service-related problems.
Instruct customers in proper use and operations of equipment.
Assure highest level of customer satisfaction and drink quality.
Are responsible for deliveries as needed to Dispenser Beverage Customers, within the assigned route.
Develop a good relationship with customers to ensure customer satisfaction and repeat business.
Are ready to assist in warehouse when needed.
Maintain upkeep of operating equipment, in relation to route responsibilities.
Assist with refurbishment of equipment in shop environment.
Perform PM activities on installed equipment.
Accurately maintain and manage both equipment and parts issued.