Bi Lingual Patient Service Representative

Greater Baden Medical Services•Oxon Hill, MD

67d•Onsite

About The Position

Responsible for greeting patients, and performs a variety of clerical tasks including patient registration, and payment processing.

Requirements

High School diploma, GED, or equivalent certificate of competency and completion of a vocational program related to the specified work experience.
Accountability - Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
Communication - Listen and verbally in order to solve problems and provide information and direction, ensuring the experience is a positive one. Record issues and resolutions to maintain accurate records and data for further analysis by management.
Customer Focus - Connects meaningfully with customers to build emotional engagement and patient advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience.
Organization - Effectively managing tasks and information and organize information to ensure a timely response to questions. Develops and uses systems to organize and keep track of information or work progress.
Time Management - Understands what is required and prioritizes to get tasks/projects completed and establishes/implements an effective course of action (ex. establishes appropriate deadlines). Reprioritizes work efforts based on changing situations and emerging issues (e.g., in response to organizational, systems, and/or schedule changes).
Ability to read and interpret written or verbal documents and instructions in Spanish and English. Ability to speak effectively to patients, employees and/or stakeholders of the organization.
Must be able to drive between Greater Baden Medical Services, Inc. locations.

Nice To Haves

High School diploma, GED, or equivalent certificate of competency and two (2) to five (5) years of work experience in specified health care trade.

Responsibilities

Greets patients, family members, and visitors determining services and/or other needs that are required.
Monitors waiting area to ensure that patients and family members' needs are addressed and that the area is tidy.
Assists new patients in the completion of their registration information. Opens medical records for new patients including appropriate consent and clinical forms.
Reviews with patient their insurance coverage or eligibility for other programs including sliding scale fee.
Establishes a separate file for patients applying for sliding scale fee. Reviews documentation presented by patients determining that it meets the established criteria.
Collects and processes patient demographic, financial, diagnoses and procedure code information with accuracy.
Review third party coverage and payment arrangements available with patients. Inputs incoming payments and other data into system.
Notifies the Medical Assistant that the patient has arrived and/or when new patients are ready for patient care services, dental or mental health services.
Inputs payments from third party payors or other sources of data entry as needed.
Reviews current visit charges and outstanding balances with the responsible party and arranges required payments. Inputs payments and prints receipt. Schedules return appointments.
Pulls medical records for scheduled, same day, or walk-in patients.
Answers telephone calls and assists and/or directs calls to the most appropriate staff member. When calls are for patient services, answers inquiries about services and expected payment. Schedules appointments and when necessary, consults with the charge nurse to assist in determining the most appropriate appointment. Clears messages from voice mail system and directs message to appropriate person.
Assists in the preparation and routine maintenance of patient charts as outlined by policy. This includes chart identification, tabs, filling all documents in the appropriate sections, etc. Daily chart retrieves and returning the charts after the end of the day.
Participates in team/staff meetings; attends in service meetings and applicable workshops.
Performs other duties as assigned.