BH Patient Rights Specialist

Nationwide Children's Hospital•Columbus, OH

About The Position

From the moment you walk through our doors, you feel it. When you meet our patients and families, you understand why you’re here. And when you speak with anyone on our team, you’ll want to be part of it. We’re looking for individuals who embody our One Team values and are driven to improve the lives of the children we serve. Children who live fuller, healthier lives because of the knowledge, compassion, and dedication we share. Nationwide Children’s Hospital is a recognized leader in behavioral and mental health care, advancing the field through research, innovative interventions, strategic initiatives, and comprehensive treatment options. Nationwide Children’s Hospital — a place to be proud. Job Description Summary: Collaborates with clinical leadership to develop, implement, and coordinate effective systems aimed to safeguard patient rights and quality of care, while ensuring compliance with federal, state, and accreditation standards. Job Description: Essential Functions: Serves as a point of contact to address concerns, complaints, and questions related to services during care. Maintains accurate and confidential documentation of interactions, concerns, and resolutions in accordance with organizational policies and HIPAA regulations. Educates patients and families as appropriate about their rights and available support services. Monitors and follows up on patient concerns to ensure timely resolution and satisfaction. Collaborates with treatment team and staff to ensure patient-centered care and advocacy maintained for patients. Drives quality improvement initiatives related to patient rights, experience and behavioral health outcomes. Oversees and identifies trends in pre-discharge patient satisfaction evaluations and data. Monitors and updates training provided to staff on patient rights and regulatory requirements. Participates in audits, surveys, and compliance reviews as needed. Collaborates with behavioral health leadership and hospital stakeholders, including legal, accreditation & regulatory, patient experience and compliance to drive patient rights.

Requirements

Bachelor’s degree in a healthcare related field, public administration or communication, required.
Excellent interpersonal, communication, and conflict resolution skills to work with patients, staff, and guardians as appropriate.
Ability to handle sensitive information with discretion and professionalism.
Proficiency in EHR systems and Microsoft Office Suite.
Ability to work with diverse populations and handle sensitive situations with empathy and professionalism.
Knowledge of behavioral health systems, patient rights, and community resources.
Effective critical thinking skills for developing innovative solutions to healthcare challenges and prioritizing work tasks.
2 years of experience in patient advocacy or Ohio Department Behavioral Health, formerly OMHAS, regulatory compliance, required.

Nice To Haves

Master’s, preferred.

Responsibilities

Serves as a point of contact to address concerns, complaints, and questions related to services during care.
Maintains accurate and confidential documentation of interactions, concerns, and resolutions in accordance with organizational policies and HIPAA regulations.
Educates patients and families as appropriate about their rights and available support services.
Monitors and follows up on patient concerns to ensure timely resolution and satisfaction.
Collaborates with treatment team and staff to ensure patient-centered care and advocacy maintained for patients.
Drives quality improvement initiatives related to patient rights, experience and behavioral health outcomes.
Oversees and identifies trends in pre-discharge patient satisfaction evaluations and data.
Monitors and updates training provided to staff on patient rights and regulatory requirements.
Participates in audits, surveys, and compliance reviews as needed.
Collaborates with behavioral health leadership and hospital stakeholders, including legal, accreditation & regulatory, patient experience and compliance to drive patient rights.