Beverage Station Field Service & Delivery Representative

Farmer Bros. USA•Sicklerville, NJ

20h

About The Position

Role overview Drive a service route, keep beverage stations to standard, and build customer loyalty by delivering coffee, tea, and related products while providing relief coverage as needed. Schedule & requirements Hours: Monday–Friday, 7:00 am–4:00 pm; overtime as required. License: Valid Driver’s License. Medical: Must pass a DOT physical. Primary responsibilities Deliver, replenish, and rotate products at every assigned stop when on route. Clean and verify equipment performance; complete a minimum of one daily CQC (Cup Quality Check). Ensure all customers on the daily schedule receive timely delivery and service. Address concerns swiftly by escalating issues to the ASM (Area Sales Manager) and confirming resolution. Maintain route administration: invoices, on-hand inventory, and collections—daily. Sales & revenue growth Increase Revenue per Stop by identifying and closing distribution voids on core SKUs. Execute seasonal and LTO promotions and apply pricing actions as directed. Uphold beverage station standards to reinforce brand presence and drive add-on sales. Use the Farmer Brothers customer call process ("The Farmer Brothers Way to Sell"); make incremental sales calls as time allows. Operations & support Report inefficiencies, dissatisfaction, and new opportunities discovered while providing route relief. Support the ASM with inventory cycle counts, warehouse activities, and customer-related initiatives. Develop familiarity with brewing equipment and perform basic adjustments/repairs. Assist in warehouse operations, accounts receivable collections, and customer service, as assigned. Qualifications High School Diploma or equivalent. Route delivery experience preferred but not required. Customer service background preferred; prior foodservice exposure helpful. Strong, clean driving record. Success profile Mechanical aptitude; comfortable with company hardware/software. Strong at identifying and meeting customer needs. Committed to company goals and outcomes. Quick to recognize problems and opportunities. Self-aware with a positive impact on others. Active listener; clear, effective communicator with customers and management. Opportunity seeker; proactively grows the business. Relationship builder who earns customer trust and cooperation. Sound business judgment; confident decision-making. Independent, organized, and reliable with minimal supervision. Collaborative and effective with customers and colleagues. Proactive mindset. Compensation & benefits We practice pay transparency and strive for fair, competitive pay. The base salary range for this position is defined above and may vary with experience and qualifications. We use location-based compensation adjustments. Colleagues in higher-cost areas may receive a geographic pay premium based on market data and local economics. If applicable, your specific salary will be discussed during hiring in relation to your work location. Comprehensive benefits may include health insurance, retirement programs, and paid time off. Our PTO policy provides at least the hours and pay required by applicable state or local laws in our operating areas. For questions about compensation or geographic adjustments, contact Farmer Brothers Human Resources. Equal Opportunity Equal Opportunity Employer / Veterans / Disabled

Requirements

High School Diploma or equivalent.
Valid Driver’s License.
Must pass a DOT physical.
Strong, clean driving record.
Mechanical aptitude; comfortable with company hardware/software.
Strong at identifying and meeting customer needs.
Committed to company goals and outcomes.
Quick to recognize problems and opportunities.
Self-aware with a positive impact on others.
Active listener; clear, effective communicator with customers and management.
Opportunity seeker; proactively grows the business.
Relationship builder who earns customer trust and cooperation.
Sound business judgment; confident decision-making.
Independent, organized, and reliable with minimal supervision.
Collaborative and effective with customers and colleagues.
Proactive mindset.

Nice To Haves

Route delivery experience preferred but not required.
Customer service background preferred; prior foodservice exposure helpful.

Responsibilities

Deliver, replenish, and rotate products at every assigned stop when on route.
Clean and verify equipment performance; complete a minimum of one daily CQC (Cup Quality Check).
Ensure all customers on the daily schedule receive timely delivery and service.
Address concerns swiftly by escalating issues to the ASM (Area Sales Manager) and confirming resolution.
Maintain route administration: invoices, on-hand inventory, and collections—daily.
Increase Revenue per Stop by identifying and closing distribution voids on core SKUs.
Execute seasonal and LTO promotions and apply pricing actions as directed.
Uphold beverage station standards to reinforce brand presence and drive add-on sales.
Use the Farmer Brothers customer call process ("The Farmer Brothers Way to Sell"); make incremental sales calls as time allows.
Report inefficiencies, dissatisfaction, and new opportunities discovered while providing route relief.
Support the ASM with inventory cycle counts, warehouse activities, and customer-related initiatives.
Develop familiarity with brewing equipment and perform basic adjustments/repairs.
Assist in warehouse operations, accounts receivable collections, and customer service, as assigned.