BEVERAGE SHIFT MANAGER

MOUNT AIRY CASINO RESORT•Mount Pocono, PA

6d•Onsite

About The Position

The Beverage Shift Manager is responsible for all Beverage operations for their shift. Monitor and ensure quality and efficiency of all aspects of the beverage department and property. All duties are to be performed within the guidelines of the Mount Airy Casino Resort’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must demonstrate leadership, fairness and sensibility to the customers and employees.
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
Must be a minimum of 18 years of age or older upon employment.
High School diploma or equivalent is required.
3-5 years in the field of food and beverage.
Must be able to work a flexible schedule including nights, weekends, and holidays.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk, and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Must be able to obtain and maintain a Non-Gaming License as required by the Pennsylvania Gaming Control Board.
Communication skills are utilized a significant amount of time when interacting with the other cooks, wait staff or supervisors.
Reading and writing abilities are utilized often when preparing meals from a recipe, when assisting in the scheduling of the kitchen staff, or when monitoring inventory.
Mathematical skills, including basic math, percentages, quantities, and variances are used frequently.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Previous customer service experience preferred.
Previous supervisory/management experience preferred.

Responsibilities

Scheduling
Familiarize yourself with daily pit sheets.
Check with Supervisors as to schedule changes, call offs, etc.
Be fully aware of all decisions made by the other Managers and Supervisors in regards to staffing.
Check daily staff sheets and schedules.
Ensure check in is done consistently and correctly. Note all switches, and replacements for callouts.
Check all Request Time Off’s (RTO’s), vacations, and personal days on sheets.
Inventory
Check all outlets for possible shortages of liquor, wine, beer, dry goods, and glassware.
Report all shortages to the Manager.
Check all requisitions for validity and accuracy.
Check all par levels and report any discrepancies to the Manager.
Ensure consistency and quality of products served and glassware used.
Shall be responsible for inventory monthly and as needed.
Payroll/Attendance
Extend payroll at the end of the shift.
Ensure all payroll is signed off and payroll sheets ready for the next shift.
Complete attendance charts.
Ensure all early outs, sickness, etc. are adjusted at the end of the shift.
Ensure all employees working have signed in.
Any payroll discrepancies are documented completely and turned over to the department Manager for investigation.
All employees are required to sign out themselves.
Employee Relations
Employees are treated fairly, equally and consistently.
Ensure all progressive discipline is handled professionally and in a timely fashion.
Any discipline to be issued that day is given to the Manager and to be checked for consistency of department’s rules and regulations.
Any events that need investigation should be well documented and turned over to the Beverage Manager for continued investigation. A report must be done that day before the Beverage Shift Manager leaves for the day.
If a determination is made that discipline will result in suspension, the Beverage Manager should be contacted immediately.
Communication
All memos pertaining to Beverage Shift Manager are read and understood.
All information is passed to the Manager through log book or memos.
All information is passed on to all beverage employees by means of bulletin board or verbally.
All special requests by our guests have been reported to the Beverage Manager.
All guest complaints are handled completely and reported to the Beverage Manager for follow up.
All beverage meetings are attended.
All pertinent information is logged in respective log book.
Manager will hold meeting with outgoing shift and incoming shift together. At this time the shift turnover sheet would be signed off.
Organization
Bars are operated in full compliance with applicable liquor regulations.
Bars and pump rooms are inspected daily for cleanliness and appearance.
Bars and pump room are kept clean and odor free.
Office area is kept neat and orderly.
Supervisor should know and be able to perform bar duties.
Take at least 2 walks through your area of the Beverage Department making notes of equipment repairs, work orders, project requests, equipment needs, cleanliness of areas, employee job performances and guest satisfaction.
Ensure that surveys of casino floor are completed
Ensure that hosts or supervisors check each outlet for open checks.
Pass onto next supervisor any follow-up that you are unable to complete.
Read all log books at the beginning of your shift. Log any pertinent information at the end of your shift.
Assist in other projects, as directed.