Beverage Service Supervisor

Shamrock Foods Company • Aurora, CO

4d • $80,000 - $90,000

About The Position

The primary responsibility of this position is to provide daily supervision and
support of associates engaged in equipment service, installation, and technical
support. The supervisor is also responsible for ongoing analysis of & reporting
on process & standards, and professional development of their direct reports.

This position reports to the Regional Sales and Service Manager and will have 6
or more associates within their area of responsibility.

Requirements

• High school diploma or GED
• 5+ years beverage equipment technician experience
• Procurement, warehouse, and vendor management experience.
• Excellent customer service and communication skills with desire to exceed customer expectations.
• Mathematical/analytical skills with ability to read and interpret manuals and calibrate equipment according to specifications.
• Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Must have a valid and current Driver's License and must maintain a safe, clean driving record.
• Must be flexible and willing to work the demands of the department which are subject to evenings, weekends/ on-call, and holidays.

Nice To Haves

• 3+ years in a supervisory or leadership role preferred
• Maximo experience preferred. Ability to write routine reports and correspondence.

Responsibilities

• Supervise the daily operations of the Beverage Technicians.
• Scheduling & attendance management, payroll, hiring & training and ongoing coaching of the team.
• Monitor daily employee activity and optimize departmental resources to achieve standards for field service and refurbishments.
• Maintain a clean, organized, and safe work environment.
• Keep all work requests current to ensure customer requests are handled in a timely manner.
• Analyze service processes/workflow related to budget, inventory, and daily operations.
• Reinforce existing procedures to guarantee compliance of quality standards, response times, cost controls and customer contract commitments.
• Implement new procedures to assure the company's beverage equipment investment is managed effectively.
• Act as backup for all positions during vacations, absences and during peak periods.
• Interact with salesforce, internal/external customers, and vendors to resolve field service issues.
• Manage special projects achieving desired results within stated timeframes.
• This position has rotational “on call” responsibilities after normal office hours, weekends, and holidays.
• Other duties & special projects as assigned by management.

Benefits

• Benefits are a major part of your overall compensation, and we believe offering them at an affordable cost is not only the right thing to do, but it helps keep you and your family healthy.
• That’s why Shamrock Foods pays for most of your health insurance, allowing you to take home more of your paycheck.
• And it doesn’t stop there - our associates also enjoy additional benefits such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well as our incredible growth opportunities, continued education, wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED