Beverage Server (Grave Shift)
About The Position
This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY. Essential Duties and Responsibilities: Promotes and provides excellent guest service experiences to both internal and external guests. Answers menu or beverage questions posed by guests. Maintains knowledge of the dining or beverage menu and any special items being offered. Observes guests and anticipates needs and completes all steps of service as assigned. Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately. Maintains a dependable work attendance record with extremely infrequent absences and/or lateness. Performs other special projects and duties as assigned
Requirements
- High School Diploma or equivalent preferred.
- Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
- In-depth wine and alcohol knowledge preferred.
- Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
- Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
- Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
- Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
- Strong interpersonal and communication skills, both written and oral.
- This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.
Nice To Haves
- High School Diploma or equivalent preferred.
- Experience working in a fast-paced, high-volume bar, restaurant or nightclub is preferred.
- In-depth wine and alcohol knowledge preferred.
Responsibilities
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Answers menu or beverage questions posed by guests.
- Maintains knowledge of the dining or beverage menu and any special items being offered.
- Observes guests and anticipates needs and completes all steps of service as assigned.
- Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
- Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
- Performs other special projects and duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
251-500 employees
