Beverage Server

Harrah's Northern California•Ione, CA

5d•Onsite

About The Position

Creates a warm and friendly atmosphere for casino guests by providing fast, friendly and professional service while taking orders and serving beverages; picks up empty glasses and returns them to the proper assigned area; and assists in the preparation of drink orders as required.

Requirements

Required high school diploma or equivalent.
Must be at least 21 years of age.
Must have basic math skills in order to count money and present change correctly.
Must have knowledge of guest charge procedures.
Must possess excellent customer service and communication skills.
Must have knowledge of, or ability to learn tray service, cocktail ingredients.
Must be physically mobile with reasonable accommodation.
Must be able to work at a fast pace in mentally and physically stressful situations.
Must be able to lift and carry up to 30 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
Must be able to stand and walk for periods up to 8-hour shifts wearing one -inch (minimum height) heels and walk at least 5 miles during shift.
Must be able to bend, stoop, and twist when serving cocktails.
Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Responsibilities

Player satisfaction.
Provides personalized service and uses guest name.
Resolves service problems according to service recovery guidelines.
Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
Actively promotes casino events and programs.
Works closely with Caesars Rewards to promote new card sign ups and relay benefits.
Supplements tray with extra product to provide immediate or interim guest satisfaction.
Monitors guest consumption of alcohol and intervenes as needed according to Responsible Alcohol Management training and property guidelines.
Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
Order and money handling: takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
Handles money according to departmental procedure.
Teamwork: works well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
Work Habits: maintains clean and stocked workstation; clears empty glasses from workstation/area.
Services guests according to the company standard sequence of service.
Ability to read, write, speak and understand English.
Perform other duties as assigned traditionally performed by a Beverage Server.