Beverage Server (63007)

Catawba Two Kings Casino•Kings Mountain, NC

About The Position

Two Kings Casino is searching for an energetic, attentive Beverage Server to join our team at. As a Beverage Server, you will help create a great guest experience by providing excellent service and care in every interaction. You should be a skilled multitasker with a passion for customer satisfaction.

Requirements

High School Diploma and six (6) months’ experience in a similar position preferred; or an equivalent combination of education and/or work experience.
Strong interactive skills and the ability to work independently are required.
Must have excellent customer service skills.
Basic math skills with the ability to accurately total guest checks and count change
Must obtain their Serv-Safe food handler and alcohol certificate prior to starting at the casino.
Must be familiar with and adhere to all liquor liability laws.
Dram Shop Act - Prohibiting the sale/service of alcohol to intoxicated guests.
Must adhere to all Catawba Gaming Commission regulations and guidelines.
Must adhere to performance standards, company policies and procedures, as they relate to the department.
Must have the ability to work flexible schedules, including nights, weekends, and holidays.
Must be able to obtain and maintain a valid Catawba Gaming License.
Must be at least twenty-one (21) years of age.
Must have the ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to follow verbal and written instructions.
Ability to communicate both verbally and in writing.
Ability to work an alternate schedule as needed.
Ability to work in a loud fast-paced environment (may occasionally be exposed to secondhand cigarette smoke).
While performing the duties of this position, the employee is regularly required to reach with hands and arms; bend to open/use lower drawers or cabinetry; to talk, hear, and see.
Prolonged periods of sitting at a desk and working on a computer.
The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl.
Carry and balance full tray of beverages weighing up to-35 pounds.
Ability to work quickly and efficiently in a fast-paced environment.
Constant standing, walking, bending, reaching and repetitive motions.
Ability to maneuver between tables and around corners.
Visual acuity and hearing sufficient to take orders and prepare bills.
Ability to move between hot, noisy, and smoky conditions of bar and climate-controlled dining environment.
Noise level may be moderate to high during busy times.

Responsibilities

Greet guests with a smile on the gaming floor and beverage outlets in a friendly courteous and timely manner.
Provide complimentary beverages in accordance with company policy.
Communicates drink specials, answers questions about available beverages and receive and understand beverage orders; relay drink orders to guest and bartender to ensure guest satisfaction.
Carry and balance full tray of beverages.
Enter orders into the point-of-sale system so that Bartenders can prepare orders.
Picks up drinks orders when ready and delivers orders to guests.
Circulate throughout assigned workstation on continues basis, greeting guest with a smile in a friendly manner while taking beverage orders and delivering beverages.
Observes and follows-up with guests to respond if they require additional service.
Prepares charges for orders, accepts payment for orders and delivers checks to guests.
Accepts and processes payment or directs customer to cashier.
Maintain an accurate bank at all times.
Performs opening, closing, and side work duties as assigned.
Must be able to work flexible schedule to include weekends and holidays.
Perform other duties as assigned