Beverage & Remote Outlet Manager

Seneca Gaming Corporation•Salamanca, NY

17d•Onsite

About The Position

The Beverage and Remote Outlet Manager administers, directs and controls the effective and efficient operation of the casino remote outlets and beverage operations. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and Objectives.

Requirements

Must demonstrate leadership, fairness and sensibility to the customers and employees.
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
Must be 18 years of age or older upon employment.
High School diploma or its equivalency required.
Six (6) years in the field of food and beverage required.
Minimum of five (5) years of management experience required.
Must be able to evaluate statistical reports and other business reports.
Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Ensure that all beverage and food products served meet the established specification and standards of the Food and Beverage Departments.
Ensure that proper levels of service are provided based on forecasted need.
Ensure that all staff are in compliance with company dress and conduct code.
Ensure proper staffing levels in order to provide a high degree of service with minimum labor hours.
Responsible for managing and supervising all staff in a unit.
Train all unit staff.
Evaluate job performance of all unit staff.
Prepare all necessary paperwork, order the supplies and equipment needed for an efficient customer oriented operation.
Execute and audit beverage and snack bar inventory and cost control systems and procedures.
Analyze and evaluate unit profit and loss statements and make recommendations as to alternate courses of action.
Ensure that all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department for repair.
Conduct service education programs, reinforce and lead personnel in the proper performance of their duties.
Manage and supervise all beverage servers on all shifts.
Oversee personnel to assure expedient, courteous service to all guests.
Oversee effective recruitment, hiring, training, recognition, coaching, termination and other personnel related issues.
Perform payroll duties including submitting timecards/sheets to the Payroll Department in a timely manner and maintaining accurate and up to date attendance records and personnel files.
Evaluate employee performance and provide feedback.
Monitor budget to ensure that the department runs efficiently in order to achieve established fiscal and performance service deliver.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.