Beverage Cart Manager

Omni Hotels & Resorts•Austin, TX

About The Position

Omni Hotels & Resorts is seeking Beverage Cart Manager for the beautiful Barton Creek Country Club! Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 To ensure proper training and supervision of all personnel. To deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. The Beverage Cart Manager is responsible for managing the beverage cart team, any golf course food and beverage activations, and will assist in other retail or F&B outlets as needed. The Manager is expected to work with staff to create an exceptional customer experience and strive to resolve difficult problems that arise with guests, associates, and the hotel operation while keeping a fun engaging environment.

Requirements

Bachelor’s Degree or Equivalent preferred.
2 years of experience in a previous Food & Beverage operations leadership role required.
Flexible schedule including evenings, weekends, and holidays.
Understanding of financial statements and labor productivity.
Excellent communication skills.
ServSafe Manager Food Handler Certification required.
TABC Certification required.
Must be able to stand and walk for an extended period or for an entire shift.
Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
Must have high standards for guest service and maintain a welcoming demeanor.
May be subjected to adverse conditions - rain, wind, sun, extreme heat and cold.
Must be able to operate golf cart.
Must be 18 years of age or older.
Must possess a valid driver license and be able to pass a Motor Vehicle Report, defined as no more than 1 moving violation in the most recent 2 years.
Must be able to pass a pre-employment drug screening.

Nice To Haves

Previous Restaurant Manager or Assistant General Manager Experience preferred.
Working knowledge of the game is strongly preferred.

Responsibilities

To consistently ensure the maximum guest satisfaction while dining in the restaurant.
Pre-shift meeting conducted with service staff on a daily basis.
Supervision of golf course during operation.
Ensure that service personnel follow service protocol including steps of service.
Monitor timing of golf food and beverage experience.
Handle all complaints to the guests' satisfaction.
Maintain a consistently smooth-running operation.
Make the beverage cart staff weekly schedule.
Ensure Kitchen, stewarding and cashier staff are on duty as scheduled.
Ensure the beverage carts, food truck and storage areas are fully stocked with equipment.
All side-work complete and checked out by the manager.
Making sure the beverage machines are functioning properly.
Ensure course rotation is fair and consistent.
Assist in resupplying beverage carts during service as necessary.
Coordinate all functions for golf course F&B activations and events.
Monitor productivity of service staff.
Monitor and critique the quality and consistency of the food product.
Continuously check food quality and presentation coming from kitchen.
Monitor guest satisfaction and comments regarding food and service.
To be familiar with members and guests so that there is constant recognition of all repeat guests.
Ensure the staff’s uniforms and appearances meet specifications.
Make sure beverage carts are well maintained and serviced throughout the year to ensure the highest level of safety.
Make sure all equipment is in good condition and clean.
Make sure work areas are being maintained neat, orderly and clean.
To contribute to the profitability of the department through cost control effectiveness.
Constantly perform positive up-selling techniques with service staff.
Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
Know and adhere to all company policies and procedures.
Know emergency procedures (including CPR) and work to prevent accidents.
Be familiar with and enforce all policies related to liquor liability laws.
Perform all other duties assigned and/or required by management.