Beta Community Responder

Think of Us•Washington, DC

5h•$70,000 - $75,000•Hybrid

About The Position

The Role Beta Community Responder (Texas, Region 7) — a hybrid direct-service + innovation role that supports Transition Age Youth (TAY) and kinship families by providing real-time digital resource navigation (phone/text/email) while helping design, test, and improve a human-led and AI-powered navigation program on the path to an MVP and eventual scale. Reports to: Senior Manager, Beta Community Responder Team Direct Reports: N/A Location: Hybrid; Washington, D.C.-based (minimum 3 days/week in office), supporting beta testing in Texas, Region 7 Category: Full-time; Exempt

Requirements

Systems navigation + direct service delivery: 3+ years accessing/navigating child welfare and/or adjacent social service systems; ideally 2+ years professional experience in mental health or related fields.
Clear, empathetic communication (trauma-informed posture): Communicates effectively with kinship families, foster youth, and child welfare professionals; demonstrates unconditional positive regard, sensitivity to circumstances, and responsiveness. Spanish bilingual preferred.
User-centered, iterative problem-solving: Prioritizes user experience, solicits diverse feedback, translates insights into improvements; tests multiple approaches and iterates toward practical solutions.
Lived-experience-centered practice and humility: Brings personal/professional experience with child welfare (or deep commitment to learn), approaches work with humility/curiosity, and centers lived experience.
Adaptability + systems-change mindset: Solutions-oriented; thrives in evolving organizations; adapts quickly, perseveres through obstacles, and uses change as an opportunity to learn and improve.
Data literacy: Some experience with data analysis (cleaning, visualization, interpretation) and familiarity with survey tools, analytics dashboards, and user research methods.
AI learning mindset: Proactively explores, applies, and adapts AI and new tech tools to improve efficiency, solve problems, and support decision-making in beta testing and MVP work.
Child welfare / social services navigation (3+ years): Demonstrated ability to access and navigate child welfare and/or related social service systems; ideally paired with 2+ years in mental health or related fields.
Direct support + resource coordination with priority populations: Experience communicating with and serving child-welfare-involved populations (kinship families, foster youth, child welfare professionals) with an empathetic, responsive approach; Spanish bilingual preferred.
Data-informed practice + feedback capture: Ability to collect and document user feedback and support tracking/measurement to inform iterative improvement.
Education/Training: Bachelor’s degree in social work, counseling, human services, or related field.

Nice To Haves

Spanish bilingual preferred.

Responsibilities

Direct Support & Services — serve as primary point of contact for the Texas Region 7 beta; provide real-time digital resource support; pilot AI-driven triage/chat/automation; capture feedback; document usage/outcomes/satisfaction
Innovation & Beta Testing — participate in innovation/HCD activities; pilot new tech solutions; collaborate cross-functionally on workflows/accessibility; design small-scale tests (hypothesis/experiment, data collection, success criteria)
Quality Assurance for AI — create/follow test plans; identify/report/resolve unexpected or biased outcomes; run hands-on + automated tests; monitor performance and recommend improvements
Data, Measurement & Strategy — enter data accurately; support metrics tracking and reporting; organize/prepare summary data for insights; gather/document user feedback

Benefits

100% employer-paid medical, dental, and vision coverage for employees; 50% for dependents.
Access to Talkspace for confidential therapy and mental health support.
Short-Term Disability, Life, and AD&D Insurance included.
Optional Long-Term Disability and Supplemental Life Insurance.
Health Care and Dependent Care FSAs available.
401(k) Plan for pre-tax retirement contributions.
Work-from-home setup stipend to optimize your workspace.
Flexible PTO policy, plus sick leave and paid leaves of absence.
8 company holidays, plus three organization-wide seasonal breaks.
$1,500 annual stipend per employee.
Regular organization-wide learning sessions on relevant and reflective topics.