BestDerm Fulfillment & Operations Associate (49160)

Platinum Dermatology Partners LLC•Phoenix, AZ

9d•Onsite

About The Position

The BestDerm Fulfillment & Operations Associate plays a critical role in supporting the daily fulfillment, shipping, inventory, and customer experience operations of BestDerm.com. This role ensures accurate, timely, and premium fulfillment of customer orders in alignment with Platinum Dermatology Partners’ operational standards and growth objectives. This position directly supports BestDerm’s commitment to shipping all customer orders within 48 hours of placement, while enhancing the overall customer experience through thoughtful packaging, smart sampling, and operational excellence. The associate works on-site and reports directly to the BestDerm Operations & Customer Experience Manager, contributing to operational scalability and customer satisfaction as BestDerm continues to expand. Schedule & Hours: This is a part-time, on-site position requiring 30 hours per week, structured across the following required schedule: Monday: 10 hours Friday: 10 hours Sunday: 10 hours This schedule ensures consistent fulfillment coverage to meet BestDerm’s 48-hour shipping standards, priority shipping requirements, and operational workflows. Shift timing will be coordinated with the BestDerm Operations & Customer Experience Manager based on fulfillment volume and business needs. As BestDerm continues to scale, additional hours and potential transitions to full-time status may be offered based on operational demand and performance.

Requirements

High School Diploma required or GED is required.
Strong organizational skills and attention to detail
Ability to work independently and manage responsibilities effectively
Reliable attendance and ability to meet the required schedule
Strong accountability and operational mindset

Nice To Haves

Interest in skincare, dermatology, aesthetics, or retail
Experience in fulfillment, operations, retail, or customer service
Familiarity with e-commerce or order fulfillment environments

Responsibilities

Order Fulfillment & Shipping: Accurately pick, pack, and ship customer orders in accordance with BestDerm operational standards
Ensure all orders are fulfilled and shipped within the required 48-hour timeframe
Support priority and expedited shipping requests
Maintain high standards of order accuracy, presentation, and operational efficiency
Prepare shipments in alignment with Platinum Dermatology Partners’ premium brand standards
Customer Experience & Smart Sampling: Execute fulfillment in accordance with BestDerm’s smart sampling protocols to support customer retention and increased order value
Include Gift-With-Purchase (GWP), promotional incentives, and loyalty-driven materials as directed
Prepare handwritten thank-you notes and premium packaging presentations
Support Glow Points loyalty engagement through accurate and thoughtful fulfillment execution
Understand the impact of fulfillment execution on customer satisfaction, retention, and brand perception
Inventory Management & Operational Support: Support inventory organization, restocking, and operational readiness
Assist with inventory counts and inventory accuracy
Notify the BestDerm Operations & Customer Experience Manager of inventory discrepancies or low stock levels
Maintain a clean, organized, and efficient fulfillment workspace
Operational Support & Continuous Improvement: Follow operational workflows and procedures established by BestDerm leadership
Maintain accountability and productivity while working independently on-site
Provide ideas and recommendations to improve fulfillment processes, operational efficiency, and customer experience
Support execution of promotions, campaigns, and scaling initiatives