BEST EMS Administrative Manager

Integrative Emergency Services•Dallas, TX

26d

About The Position

The BEST EMS Administrative Manager supports the operational infrastructure of BEST EMS by overseeing coordination systems, developing standardized processes, and strengthening administrative and communication workflows across contracts and educational programs. This exempt level role ensures organized, scalable operations that support partners, medical directors, and future organizational growth. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Support the oversight and day to day management of centralized BEST EMS scheduling systems, ensuring organized coordination of contract coverage, medical director engagement, and educational programming. Management of Invoice processes. Develop organized processes to support leadership review and decision-making. Design, standardize, and manage efficient workflows that support administrative, documentation, and communication processes. Identify opportunities for automation, system enhancements, and operational efficiencies to improve scalability and reduce manual burden. Lead the development and maintenance of operational documentation systems, including policies, procedural guidelines, contracts, CQI, and continuing education documentation, ensuring consistent standards, accessibility, and operational continuity. Draft documentation and updates for leadership review and approval. Serve as the operational liaison for MSA services between BEST EMS and IES, facilitating coordination, information flow, and administrative alignment between organizations. Coordinate partner communication and administrative coordination at the direction of leadership, ensuring accurate and timely preparation, review, and distribution of approved communications and documentation Provide approved documentation, or information as requested, and serve as a structured point of coordination for gathering and organizing information when appropriate. Manage centralized tracking systems and operational calendars related to contracts, educational programs, and other BEST EMS initiatives to support leadership visibility and planning. Support outreach, engagement, and program promotion efforts through structured communications and coordinated marketing initiatives aligned with organizational goals. Develop and maintain operational reporting and tracking mechanisms that support leadership oversight of scheduling, program activities, and administrative performance. Participate in operational planning and process improvement efforts, identifying opportunities to strengthen infrastructure, standardize processes, and support the continued growth of BEST EMS services.

Requirements

Strong organizational and systems-thinking abilities.
Demonstrated ability to develop and implement structured processes.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a dynamic environment.
Strong attention to detail and documentation accuracy.
Proficiency in operational coordination and workflow improvement.
Ability to work independently in a remote setting while maintaining accountability.
Professional discretion when handling sensitive or confidential information.
Demonstrated ability to oversee operational systems, administrative processes, and cross-functional coordination efforts.
Ability to collaborate effectively with physicians, operational leaders, and external partners.
Strong customer service orientation
High levels of proficiency with MS Office applications.
Ability to read, write and speak English proficiently
Minimum 3 years of experience with education programs, healthcare, and EMS or related experience
Bachelor’s Degree

Responsibilities

Support the oversight and day to day management of centralized BEST EMS scheduling systems, ensuring organized coordination of contract coverage, medical director engagement, and educational programming.
Management of Invoice processes.
Develop organized processes to support leadership review and decision-making.
Design, standardize, and manage efficient workflows that support administrative, documentation, and communication processes.
Identify opportunities for automation, system enhancements, and operational efficiencies to improve scalability and reduce manual burden.
Lead the development and maintenance of operational documentation systems, including policies, procedural guidelines, contracts, CQI, and continuing education documentation, ensuring consistent standards, accessibility, and operational continuity.
Draft documentation and updates for leadership review and approval.
Serve as the operational liaison for MSA services between BEST EMS and IES, facilitating coordination, information flow, and administrative alignment between organizations.
Coordinate partner communication and administrative coordination at the direction of leadership, ensuring accurate and timely preparation, review, and distribution of approved communications and documentation
Provide approved documentation, or information as requested, and serve as a structured point of coordination for gathering and organizing information when appropriate.
Manage centralized tracking systems and operational calendars related to contracts, educational programs, and other BEST EMS initiatives to support leadership visibility and planning.
Support outreach, engagement, and program promotion efforts through structured communications and coordinated marketing initiatives aligned with organizational goals.
Develop and maintain operational reporting and tracking mechanisms that support leadership oversight of scheduling, program activities, and administrative performance.
Participate in operational planning and process improvement efforts, identifying opportunities to strengthen infrastructure, standardize processes, and support the continued growth of BEST EMS services.